Staff Software Engineer, AI-Native CXI Platform Lead

Databricks; California (MO); On-site; USD 190,000 - 261,000; Full time

Job summary

Databricks is seeking a Staff Technical Lead for Customer Experience Intelligence to architect and deliver an AI-native vertical workflow platform that orchestrates agents, humans, and enterprise tools. The role focuses on building a scalable, secure backend, guiding cross-domain expansion, and ensuring reliability in production environments.

You will mentor engineers, define the technical vision, and collaborate with product and platform teams to unblock dependencies and drive roadmaps.

Qualifications

• BS or higher degree in Computer Science or a related field.
• Extensive technical leadership in large projects with automation tooling and distributed systems.
• Experience with full-stack development and production-grade automation.
• Hands-on ML-assisted systems, decision support, or agentic automation experience.
• Deep familiarity with multi-cloud environments and enterprise security constraints.

Responsibilities

• Architect backend infrastructure for enterprise agentic framework.
• Scale the platform across multiple domains with multi-tenant design.

Skills

Technical leadership

Automation tooling

Distributed systems

APIs

Full stack development

ML-enabled systems

Multi-cloud

Security & compliance

Education

BS or higher in CS

Tools

Backend tooling

Job description

Databricks is seeking a Staff Technical Lead for Customer Experience Intelligence to architect and deliver an AI-native vertical workflow platform that orchestrates agents, humans, and enterprise tools. The role focuses on building a scalable, secure backend, guiding cross-domain expansion, and ensuring reliability in production environments.

You will mentor engineers, define the technical vision, and collaborate with product and platform teams to unblock dependencies and drive roadmaps.