Senior Engineering Manager - AI-Driven CXI Platform

Databricks; California (MO); On-site; USD 222,000 - 313,000; Full time

Job summary

Databricks seeks a Senior Engineering Manager for Customer Experience Intelligence (CXI) to architect, lead and deliver an AI-native vertical workflow platform. You will drive the technical vision, oversee backend architecture, and mentor engineers across multiple teams to ship reliable, scalable solutions.

In this role you will collaborate with product, Platform Engineering and business stakeholders to translate complex problems into cohesive workflows, set high engineering standards, and

Qualifications

• BS or higher degree in Computer Science or a related field.
• 10+ years building and operating AI-native workflow products or platforms.
• 5+ years leading and growing software engineering teams.
• Ability to translate ambiguous operational problems into cohesive customer experiences.

Responsibilities

• Architect the Agentic Ecosystem and backend infrastructure.
• Scale the platform across multiple domains and industries.
• Drive reliable backend development with quality, safety, and performance standards.
• Design state-machine and agentic workflows from human-in-the-loop to automation.
• Implement enterprise-grade observability, tracing, and safe execution.

Skills

AI-focused leadership

Software engineering leadership

Product thinking

Stakeholder influence

Technical storytelling

Education

BS or higher in Computer Science or related field

Job description

Databricks seeks a Senior Engineering Manager for Customer Experience Intelligence (CXI) to architect, lead and deliver an AI-native vertical workflow platform. You will drive the technical vision, oversee backend architecture, and mentor engineers across multiple teams to ship reliable, scalable solutions.

In this role you will collaborate with product, Platform Engineering and business stakeholders to translate complex problems into cohesive workflows, set high engineering standards, and