Staff Software Engineer – AI-Native CXI Platform

Databricks; California (MO); On-site; USD 164,000 - 226,000; Full time

Job summary

Databricks is seeking a Staff Software Engineer for Customer Experience Intelligence to architect and deliver an AI-native vertical workflow platform. You will design agentic systems that orchestrate AI agents, humans, and enterprise tools into end-to-end workflows across domains like IT, Security, and Legal.

You will lead backend development, ensure reliability, and mentor engineers while collaborating with CXI, Product, and Platform teams to drive scalable, enterprise-grade solutions.

Qualifications

• BS or higher degree in Computer Science or a related field.
• Extensive backend development experience designing, building, and maintaining high-throughput production systems.
• Proven success deploying enterprise-grade backend infrastructure, microservices, and robust APIs in highly complex environments.
• Deep familiarity with distributed systems, data platforms, and handling large-scale internal or external traffic.
• Hands-on experience with ML-assisted backend systems, LLM orchestration frameworks, state machines, or agentic automation.
• Strong understanding of multi-cloud environments (AWS, Azure, GCP) alongside enterprise compliance, data privacy, and security constraints.

Responsibilities

• Architect the Agentic Ecosystem: contribute to the technical vision, core infrastructure, and backend architecture for Databricks’ next-generation Enterprise Agentic Framework.
• Scale across multiple domains: build a vertical modular, multi-tenant agent platform initially optimized for Customer Support, expandable to IT, Security, Compliance, Marketing, HR, Legal and ticket-based workflows across the company.
• Engineered Reliability: drive rapid, iterative backend development while upholding strict quality, safety, throughput, and reliability standards for agentic-based systems.
• Orchestrate Complex Workflows: design state-machine and agentic workflows evolving from human-in-the-loop validation to fully automated execution.
• Enterprise-Grade Observability: implement robust backend tracing, logging, transparency, and safe execution including instant rollback mechanisms for critical AI-driven decisions.
• Cross-Functional Leadership: act as a technical liaison between CXI, Product, Platform Engineering, and business stakeholders to unblock dependencies and align roadmaps.
• Raise the Bar: maintain a high engineering bar for backend code quality, system performance, and architectural maintainability.
• Mentor and Cultivate: mentor engineers and SMEs across Software, Support, and internal operations teams.

Skills

Backend development

Distributed systems

ML-assisted backend

LLM orchestration

Multi-cloud (AWS/Azure/GCP)

Education

Bachelor's degree in Computer Science or related field

Job description

Databricks is seeking a Staff Software Engineer for Customer Experience Intelligence to architect and deliver an AI-native vertical workflow platform. You will design agentic systems that orchestrate AI agents, humans, and enterprise tools into end-to-end workflows across domains like IT, Security, and Legal.

You will lead backend development, ensure reliability, and mentor engineers while collaborating with CXI, Product, and Platform teams to drive scalable, enterprise-grade solutions.