Senior Backend Engineer - AI-Driven Enterprise Workflows

Databricks; Mountain View (CA); On-site; USD 164,000 - 226,000; Full time

Job summary

Databricks in Mountain View, CA is seeking a Senior Backend Software Engineer for Customer Experience Intelligence (CXI) to architect and deliver the AI-native vertical workflow platform. You will help orchestrate AI agents, humans, and enterprise tools into end-to-end operational workflows.

You will mentor engineers, raise the engineering bar, and collaborate across CXI, Product, Platform Engineering, and business stakeholders to drive reliable, scalable backend systems across domains including

Qualifications

• BS or higher degree in Computer Science or a related engineering field.
• Extensive backend development experience designing, building, and maintaining high-throughput production systems.
• Proven success deploying enterprise-grade backend infrastructure, microservices, and robust APIs in highly complex environments.
• Deep familiarity with distributed systems, data platforms, and handling large-scale internal or external traffic.
• Hands-on experience with ML-assisted backend systems, LLM orchestration frameworks, state machines, or agentic automation.
• Strong understanding of multi-cloud environments (AWS, Azure, GCP) alongside enterprise compliance, data privacy, and security constraints.

Responsibilities

• Architect the Agentic Ecosystem: Contribute to the technical vision, core infrastructure, and backend architecture for Databricks’ next-generation Enterprise Agentic Framework.
• Scale across multiple domains: Build a vertical modular, multi-tenant agent platform initially optimized for Customer Support, but designed to expand into IT, Security, Compliance, Marketing, HR, Legal and all ticket based workflows across the company.
• Engineered Reliability: Drive rapid, iterative backend development while upholding strict quality, safety, throughput, and reliability standards for agentic-based systems.
• Orchestrate Complex Workflows: Design state-machine and agentic workflows that evolve from human-in-the-loop validation to fully automated execution.
• Enterprise-Grade Observability: Implement robust backend tracing, logging, transparency, and safe execution including instant rollback mechanisms for critical AI-driven decisions.
• Cross-Functional Leadership: Act as a technical liaison between CXI, Product, Platform Engineering, and business stakeholders across various organizations to unblock dependencies and align roadmaps.
• Raise the Bar: Set a high engineering bar for backend code quality, system performance, and architectural maintainability in line with Databricks standards.
• Mentor and Cultivate: Mentor engineers and SMEs across Software, Support, and internal operations teams.

Skills

Backend development

Distributed systems

ML-assisted backend

LLM orchestration

Multi-cloud (AWS/Azure/GCP)

Education

BS or higher in Computer Science

Tools

LLM orchestration frameworks

State machines

Job description

Databricks in Mountain View, CA is seeking a Senior Backend Software Engineer for Customer Experience Intelligence (CXI) to architect and deliver the AI-native vertical workflow platform. You will help orchestrate AI agents, humans, and enterprise tools into end-to-end operational workflows.

You will mentor engineers, raise the engineering bar, and collaborate across CXI, Product, Platform Engineering, and business stakeholders to drive reliable, scalable backend systems across domains including