Staff Software Engineer- CXI

Databricks; Mountain View (CA); On-site; USD 164,200 - 225,700; Full time

Benefits offered by this job

Health insurance

401(k)

Equity

Paid time off

Job summary

Databricks in Mountain View, CA, is seeking a Staff Software Engineer for Customer Experience Intelligence to architect and deliver the AI-native vertical workflow platform. You will design the Agentic Ecosystem, orchestrate AI agents and humans, and build end-to-end workflows across enterprise tools.

You will lead backend engineering, ensure reliability and safety, and collaborate with CXI, Product, Platform Engineering, and business teams to align roadmaps.

Qualifications

• BS or higher in Computer Science or a related field.
• Extensive backend development experience designing, building, and maintaining high-throughput production systems.
• Proven success deploying enterprise-grade backend infrastructure, microservices, and robust APIs in complex environments.
• Deep familiarity with distributed systems, data platforms, and handling large-scale traffic.
• Hands-on experience with ML-assisted backend systems, LLM orchestration frameworks, state machines, or agentic automation.
• Strong understanding of multi-cloud environments (AWS, Azure, GCP) alongside enterprise compliance and security.

Responsibilities

• Architect the Agentic Ecosystem and contribute to the technical vision and backend architecture.
• Scale across multiple domains, building a modular, multi-tenant agent platform.
• Engineer reliability with high-quality, safe, scalable backend systems.
• Orchestrate complex workflows from human-in-the-loop to full automation.
• Implement enterprise-grade observability, tracing, logging, and rollback.
• Cross-functional leadership between CXI, Product, Platform Engineering, and stakeholders.
• Raise the bar for backend code quality, performance, and maintainability.
• Mentor engineers and SMEs across teams.

Skills

Backend development

Distributed systems

LLM orchestration

State machines

Agentic automation

Multi-cloud architecture

Data security/compliance

Education

BS or higher in Computer Science or related field

Tools

AWS

Azure

GCP

Job description

Overview

As the Staff Software Engineer for Customer Experience Intelligence, you will architect and deliver Databricks’ AI‑native vertical workflow platform, building intelligent systems that orchestrate AI agents, humans, and enterprise tools into end‑to‑end operational workflows.

Responsibilities

• Architect the Agentic Ecosystem: Contribute to the technical vision, core infrastructure, and backend architecture for Databricks’ next‑generation Enterprise Agentic Framework.
• Scale across multiple domains: Build a vertical modular, multi‑tenant agent platform initially optimized for Customer Support, but natively designed to expand into other domains such as IT, Security, Compliance, Marketing, HR, Legal, and all ticket‑based workflows across the company.
• Engineer Reliability: Drive rapid, iterative backend development while upholding strict quality, safety, throughput, and reliability standards for agentic‑based systems.
• Orchestrate Complex Workflows: Design state‑machine and agentic workflows that seamlessly evolve from human‑in‑the‑loop validation to fully automated execution.
• Enterprise‑Grade Observability: Implement robust backend tracing, logging, transparency, and safe execution including instant rollback mechanisms for critical AI‑driven business decisions.
• Cross‑Functional Leadership: Act as a technical liaison between CXI, Product, Platform Engineering, and business stakeholders across various organizations to unblock dependencies and align roadmaps.
• Raise the Bar: Set a high engineering bar for backend code quality, system performance, and architectural maintainability in line with Databricks standards.
• Mentor and Cultivate: Mentor engineers and subject matter experts (SMEs) across Software, Support, and internal operations teams.

Qualifications

• BS or higher degree in Computer Science or a related field.
• Extensive backend development experience designing, building, and maintaining high‑throughput production systems.
• Proven success deploying enterprise‑grade backend infrastructure, microservices, and robust APIs in highly complex environments.
• Deep familiarity with distributed systems, data platforms, and handling large‑scale internal or external traffic.
• Hands‑on experience with ML‑assisted backend systems, LLM orchestration frameworks, state machines, or agentic automation.
• Strong understanding of multi‑cloud environments (AWS, Azure, GCP) alongside enterprise compliance, data privacy, and security constraints.

Pay Range

Local Pay Range: $164,200—$225,700 USD.

Benefits

Databricks offers comprehensive benefits and perks including health insurance, 401(k), equity, paid time off, and additional resources for employees in each region.

Our Commitment to Diversity and Inclusion

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We consider all applicants without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio‑economic status, veteran status, and other protected characteristics.

Compliance

If access to export‑controlled technology or source code is required for performance of job duties, it is within Employer’s discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.