Senior Backend Engineer for AI-Driven Enterprise Workflows

Neon; San Francisco (CA); On-site; USD 164,200 - 225,700; Full time

Job summary

Databricks is seeking a Senior Backend Software Engineer for Customer Experience Intelligence to architect and deliver an AI-native vertical workflow platform. You will design backend systems that orchestrate AI agents, humans, and enterprise tools across ticket-based workflows.

The role requires building scalable, multi-tenant infrastructure, ensuring reliability, observability, and secure multi-cloud deployments (AWS/Azure/GCP).

Qualifications

• BS or higher in Computer Science or a related engineering field.
• Extensive backend development experience building high-throughput production systems.
• Proven experience deploying enterprise-grade backend infrastructure, microservices, and robust APIs.

Responsibilities

• Architect the Agentic Ecosystem and backend infrastructure for the next-generation enterprise framework.
• Scale the platform to multiple domains beyond Customer Support and into IT, Security, Compliance, Marketing, HR, and more.
• Drive reliability, safety, throughput, and maintainability in agentic-based systems.

Skills

Backend development

Distributed systems

ML-assisted backend

LLM orchestration

State machines

Agentic automation

Multi-cloud (AWS/Azure/GCP)

Education

BS in Computer Science

Job description

Databricks is seeking a Senior Backend Software Engineer for Customer Experience Intelligence to architect and deliver an AI-native vertical workflow platform. You will design backend systems that orchestrate AI agents, humans, and enterprise tools across ticket-based workflows.

The role requires building scalable, multi-tenant infrastructure, ensuring reliability, observability, and secure multi-cloud deployments (AWS/Azure/GCP).