Senior SMB Growth & Lifecycle Programs Lead

Amazon; Atlanta (GA); On-site; USD 148,000 - 200,000; Full time

Benefits offered by this job

Health insurance

RSUs

401(k) matching

Paid time off

Job summary

Amazon Shipping is seeking a Sr. Business Developer for its Unmanaged/SMB team in the U.S. to own the growth engine for thousands of self-service shippers.

You will design benefits, enablement, and lifecycle programs that drive incremental revenue and retention without one-to-one account management. You will lead tiered loyalty and webinar-driven enablement at scale, define growth metrics, and partner with Product/Tech/Ops to reduce attrition while expanding shipper value—working in a

Qualifications

• Bachelor's degree required.
• 5+ years of professional or military experience.
• 5+ years of customer growth, lifecycle/retention marketing, account management at scale, or business development with measurable revenue outcomes.
• Experience designing and running customer programs (benefits, loyalty, enablement, or retention) with data-driven measurement.
• Strong verbal and written communication with cross-functional stakeholders.

Responsibilities

• Own growth engine for existing shipper base, identify expansion opportunities and build lifecycle programs.
• Design and launch a tiered benefits program to deepen loyalty year over year.
• Scale enablement with webinars, content, and best-practice engines for thousands of merchants.
• Own retention with proactive save motions and scalable automation/AI.
• Capture shipper feedback and translate signals into Product, Tech, and Operations improvements.
• Define growth metrics, set OKRs, track and iterate to maximize ROI.
• Operate as domain expert for BD strategy complementing product strategy.

Skills

Business development

Lifecycle/retention marketing

Account management at scale

Data-driven measurement

Cross-functional collaboration

Education

Bachelor's degree

Tools

SQL

Job description

Amazon Shipping is seeking a Sr. Business Developer for its Unmanaged/SMB team in the U.S. to own the growth engine for thousands of self-service shippers.

You will design benefits, enablement, and lifecycle programs that drive incremental revenue and retention without one-to-one account management. You will lead tiered loyalty and webinar-driven enablement at scale, define growth metrics, and partner with Product/Tech/Ops to reduce attrition while expanding shipper value—working in a