Senior SMB Growth Architect - Shipping Logistics

Amazon; Boston (MA); On-site; USD 148,000 - 200,000; Full time

Job summary

Amazon Shipping is seeking an entrepreneurial Senior Business Developer to own the growth engine for our unmanaged/SMB shipper base in the Boston area. You will design lifecycle programs, unlock expansion opportunities, and lead scalable enablement without one-to-one account management.

You will set growth metrics, ensure retention, and translate shipper signals into product and operations improvements. The role demands data-driven decisions and cross-functional influence across Marketing,

Qualifications

• 5+ years of professional or military experience.
• 5+ years of customer growth, lifecycle/retention marketing, account management at scale, or business development with measurable revenue outcomes.
• Experience designing and running customer programs (benefits, loyalty, enablement, or retention) with data-driven measurement.
• Strong verbal and written communication with cross-functional stakeholders.

Responsibilities

• Own settled-base growth -- segment the existing shipper base, identify expansion opportunity (volume, lanes, services), and build lifecycle programs that grow shipping volume per shipper at scale.
• Build the tiered benefits program -- design and launch a non-pricing benefits program (frequent-shipper tiers) that rewards consistent shipping with a roadmap of benefits that deepen loyalty year over year.
• Run enablement at scale -- build the webinar, content, and best-practice engine that makes thousands of merchants successful simultaneously.
• Own retention -- build early-warning signals for at-risk shippers, design proactive save motions with automation/AI at scale.
• Own the voice of the shipper (VOS) -- run a scalable mechanism for collecting shipper feedback and translate signals into Product/Tech/Operations improvements.
• Define and own growth metrics -- set program OKRs and track incremental revenue, retention, and engagement.
• Work backwards from shipper needs -- earn trust by diving into shipper economics, shipping patterns, and pain points.
• Own your domain end-to-end -- define BD strategy that complements product strategy and deliver scalable results for thousands of SMBs.

Skills

Customer growth

Lifecycle/retention

Cross-functional collaboration

Data-driven analysis

Retention program design

Education

Bachelor's degree

Tools

SQL

Job description

Amazon Shipping is seeking an entrepreneurial Senior Business Developer to own the growth engine for our unmanaged/SMB shipper base in the Boston area. You will design lifecycle programs, unlock expansion opportunities, and lead scalable enablement without one-to-one account management.

You will set growth metrics, ensure retention, and translate shipper signals into product and operations improvements. The role demands data-driven decisions and cross-functional influence across Marketing,