Senior SMB Growth & Retention Leader

Amazon Inc.; Boston (MA); On-site; USD 148,000 - 200,000; Full time

Job summary

Amazon Shipping is building a high-growth business designed to transform how the world thinks about logistics. We're expanding our shipping and delivery services to brands across the U.S., and we're looking for entrepreneurial Business Development leaders who can grow our SMB customer base at scale.

As a Sr. Business Developer on the Unmanaged/SMB team, you will own the growth engine for our existing shipper base—driving stabilization, growth, and retention of thousands of self-service shippers

Qualifications

• Bachelor's degree
• 5+ years of professional or military experience
• 5+ years of customer growth, lifecycle/retention marketing, account management at scale, or business development experience with a track record of measurable revenue outcomes
• Experience designing and running customer programs (benefits, loyalty, enablement, or retention) with data-driven measurement
• Strong verbal and written communication skills with the ability to influence cross-functional stakeholders and thrive in ambiguity

Responsibilities

• Own settled-base growth -- segment the existing shipper base, identify expansion opportunity (volume, lanes, services), and build lifecycle programs that grow shipping volume per shipper at scale.
• Build the tiered benefits program -- design and launch a non-pricing benefits program (frequent-shipper tiers) that rewards consistent shipping, with a roadmap of benefits that deepen loyalty year over year.
• Run enablement at scale -- build the webinar, content, and best-practice engine that makes thousands of merchants successful simultaneously -- onboarding deepening, feature adoption, and shipping optimization programs.
• Own retention -- build early-warning signals for at-risk shippers, design proactive and reactive save motions with automation/AI at a scalable ROI, and own the regretted-attrition number.
• Own the voice of the shipper (VOS) -- run a scalable mechanism for collecting shipper feedback, walk the store to find friction in the self-service experience, and translate signals into prioritized Product, Tech, and Operations improvements.
• Define and own growth metrics -- set program OKRs (incremental revenue from settled shippers, retention and regretted attrition, program engagement, benefit-tier progression), track rigorously, and iterate to maximize ROI.
• Work backwards from shipper needs -- earn trust by diving deep into shipper economics, shipping patterns, and pain points to design programs merchants actually value.
• Own your domain end-to-end -- operate as the subject matter expert for your channel, define BD strategy that complements the product strategy, and deliver results through scalable mechanisms rather than one-off effort.
• Think big and innovate -- replace what account management does for enterprise customers with programs, benefits, and automation that scale to tens of thousands of SMBs.

Job description

Amazon Shipping is building a high-growth business designed to transform how the world thinks about logistics. We're expanding our shipping and delivery services to brands across the U.S., and we're looking for entrepreneurial Business Development leaders who can grow our SMB customer base at scale.

As a Sr. Business Developer on the Unmanaged/SMB team, you will own the growth engine for our existing shipper base—driving stabilization, growth, and retention of thousands of self-service shippers