Senior SMB Customer Success & Retention Manager

Mosaic.tech; California (MO); Hybrid; USD 64,000 - 129,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision plan

Life insurance

Disability insurance

401(k) plan

Employee stock purchase plan

Paid holidays

PTO

Job summary

TriNet is seeking a self-motivated professional to provide client support with a focus on retention and satisfaction for a high-volume SMB portfolio. You will work with Sales, Customer Experience, Pricing Strategy and Products to elevate the customer experience and uncover new business opportunities.

The role requires a Bachelor's degree and typically 2+ years in a client-facing capacity. The position offers a hybrid work model with benefits including health, retirement and stock plans.

Qualifications

• Bachelor's degree or equivalent experience preferred.
• Typically 2+ years in a client-facing role.

Responsibilities

• Provide daily support to SMB clients and focus on retention.
• Engage with Sales, Customer Experience, Pricing Strategy and Products to enhance the customer journey.
• Participate in pricing discussions and contract negotiations as needed.
• Build and maintain strong relationships with C-suite executives and business owners.

Skills

Customer service

Relationship management

Communication

MS Office

Education

Bachelor's Degree

Tools

CRM software

MS Excel

PowerPoint

Job description

TriNet is seeking a self-motivated professional to provide client support with a focus on retention and satisfaction for a high-volume SMB portfolio. You will work with Sales, Customer Experience, Pricing Strategy and Products to elevate the customer experience and uncover new business opportunities.

The role requires a Bachelor's degree and typically 2+ years in a client-facing capacity. The position offers a hybrid work model with benefits including health, retirement and stock plans.