Customer Relationships & Retention Specialist

Mosaic.tech; Irvine (CA); Hybrid; USD 76,000 - 129,000; Full time

Benefits offered by this job

Medical, dental and vision plans

401(k) with company match

Paid holidays and PTO

Employee stock purchase plan

Job summary

TriNet seeks a self-motivated professional to support a high-volume SMB client base, focusing on satisfaction and retention. You will partner with Sales, Pricing Strategy and Product to elevate the customer experience and uncover new opportunities.

Responsibilities include daily client support, proactive outreach, pricing negotiations and building strong executive relationships. A Bachelor's degree and 2+ years of experience are preferred, with a flexible work environment.

Qualifications

• Bachelor's Degree or equivalent experience preferred.
• Typically 2+ years of experience in customer success or account management.
• Strong communication and interpersonal skills.

Responsibilities

• Provides daily support and guidance to SMB clients.
• Largely reactive with some proactive outreach.
• Manages larger books of business with fewer touchpoints.
• Negotiates pricing and contracts to secure agreements.
• Maintains on-demand touchpoints to strengthen C-Suite relationships.
• Identifies service opportunities and coordinates execution.
• Collaborates with Customer Engagement to improve service levels.
• Performs other duties and complies with policies.

Skills

Self-directed

Excellent communication

Interpersonal skills

Prioritization

Relationship building

Microsoft Office

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

TriNet seeks a self-motivated professional to support a high-volume SMB client base, focusing on satisfaction and retention. You will partner with Sales, Pricing Strategy and Product to elevate the customer experience and uncover new opportunities.

Responsibilities include daily client support, proactive outreach, pricing negotiations and building strong executive relationships. A Bachelor's degree and 2+ years of experience are preferred, with a flexible work environment.