SMB Client Retention & Relationships Manager

TriNet; Denver (CO); Hybrid; USD 63,600 - 128,750; Full time

Benefits offered by this job

Medical, dental, vision

Life and disability insurance

401(k) plan

Employee stock purchase plan

11 company holidays

PTO and comprehensive leave

Job summary

TriNet is seeking a self-motivated professional to support a high-volume SMB client base, focusing on customer satisfaction and retention. The role acts as a retention expert and collaborates with Sales, Customer Experience, Pricing Strategy and Products to elevate the customer experience.

The candidate will work with internal partners to ensure deliverables support the client’s business, identify opportunities, and contribute to a successful long-term partnership.

Qualifications

• Bachelor's Degree or equivalent experience preferred.
• Typically 2+ years of experience.
• Strong interpersonal and communication skills across all levels of an organization.
• Proficient in Microsoft Office Suite (Word, Excel & PowerPoint).

Responsibilities

• Provides daily support and guidance to clients (SMBs).
• Largely reactive with some proactive outreach.
• Lhandles larger books of business with fewer touchpoints.
• Engages in pricing and contract negotiations to secure agreements.
• Provides on-demand touchpoints to ensure satisfaction and deepen C-Suite relationships.
• Identifies client service opportunities and coordinates execution.
• Partners with Customer Engagement teams to improve service levels.
• Performs other duties as assigned.
• Complies with all policies and standards.

Skills

Self-directed

Ambitious

Interpersonal skills

Communication

Open minded

Patient

Prioritization

Fast-paced environment

Relationship building

Follow-up

Microsoft Office

Education

Bachelor's degree or equivalent

Job description

TriNet is seeking a self-motivated professional to support a high-volume SMB client base, focusing on customer satisfaction and retention. The role acts as a retention expert and collaborates with Sales, Customer Experience, Pricing Strategy and Products to elevate the customer experience.

The candidate will work with internal partners to ensure deliverables support the client’s business, identify opportunities, and contribute to a successful long-term partnership.