Associate Customer Relationship Manager

TriNet Group, Inc.; Sanger (CA); Hybrid; USD 64,000 - 129,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k) plan

Employee stock purchase plan

PTO & Holidays

Leave program

Job summary

TriNet Group, Inc. is seeking a self-motivated professional to provide high-volume client support with a focus on customer satisfaction and retention.

The role acts as a retention expert, collaborating with Sales, Customer Experience, Pricing Strategy and Products to elevate the customer experience, ensuring all interactions align with the client’s business goals and opportunities.

Qualifications

• Bachelor's Degree or equivalent experience preferred.
• Typically 2+ years of experience in a client-facing role or related field.

Responsibilities

• Provides support and guidance to clients daily.
• Role is largely reactive with some proactive outreaches.
• Manages larger books of business with fewer touch points.
• Engages in pricing and contract negotiations to secure agreements.
• Provides on-demand touchpoints to ensure satisfaction and strengthen C‑Suite relationships.
• Identifies client service opportunities and coordinates execution of those services.
• Partner with Customer Engagement teams to improve service levels.
• Performs other duties as assigned.
• Complies with all policies and standards.

Skills

Self-directed

Interpersonal skills

Excellent communication

Relationship building

Prioritization

Fast-paced

Executive interaction

Follow-up

MS Office

Education

Bachelor's Degree or equivalent experience

Tools

MS Office

Job description

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance.

TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.

Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody’s perfect – and we encourage you to apply. You may just be the right candidate for this or other roles.

A Brief Overview

Trinet is seeking a self-motivated individual to provide support to our high-volume client base focusing on customer satisfaction and retention. The role acts as a retention expert and influences retention outcomes for an assigned portfolio to ensure quality solutions. The individual will work collaboratively with internal partners such as Sales, Customer Experience, Pricing Strategy and Products to elevate the customer experience, ensure that all interactions and deliverables support the customer's business, and identify new business opportunities.

What you will do

• Provides support and guidance to clients (SMBs) daily
• This role is largely reactive with some proactive outreaches
• This role will have larger books of business with less touch points
• Engages in pricing and contract negotiations to secure agreement.
• Provides on-demand touchpoint to customers to ensure satisfaction and increase breadth and depth of C‑Suite relationships
• Identifies client service opportunities and coordinates the execution of those services as appropriate.
• Partners closely with the Customer Engagement teams for an improvement in service level
• Performs other duties as assigned
• Complies with all policies and standards

Education Qualifications

• Bachelor's Degree or equivalent experience preferred

Experience Qualifications

• Typically 2+ years

Skills and Abilities

• Self-directed and ambitious - implements new ideas or potential solutions without waiting for others to take action or to request action. -Unwavering positive demeanor.-Outstanding interpersonal skills.-Excellent communication both written and verbal. -Open minded and patient. -Ability to prioritize quickly -Comfortable working in a fast paced and client driven environment.-Ability to quickly establish relationships and interact with business owners, executives and managers.. -Continuous follow-up and follow-through with clients. -Proficient in Microsoft Office Suite (Word, Excel & PowerPoint).

Work Environment

• Work in clean, pleasant, and comfortable office or home setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.

The salary range for this role is $63,600.00 to $128,750.00. The candidate’s final salary offer will be based on the candidate’s skills, education, work location and experience.

A candidate’s compensation may also include bonuses consistent with TriNet’s corporate bonus plan.

Additionally, subject to applicable eligibility requirements, TriNet offers permanent full-time employees a variety of benefits including medical, dental, and vision plans, life and disability insurance, a 401(K) savings plan, an employee stock purchase plan, eleven (11) Company observed holidays, PTO and a comprehensive leave program. Please click the following link for detailed information about our benefits offerings: https://www.trinet.com/documents/blt5b61a1040aae1904

Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact [e-mail] to request such an accommodation.