Customer Growth & Retention Manager (SMB)

TriNet; Irvine (CA); Hybrid; USD 760 - 129,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Life and disability insurance

401(K) savings plan

Employee stock purchase plan

11 company holidays

PTO and comprehensive leave

Job summary

TriNet is a leading provider of HR solutions for SMBs seeking to empower clients by outsourcing HR functions. We support a high-volume client base and focus on retention, pricing strategy, and cross-functional collaboration with Sales, Customer Experience, Pricing, and Products to elevate the customer experience.

The role emphasizes proactive and reactive client engagement, ensuring solutions align with clients’ business goals while expanding relationships with executives and managers.

Qualifications

• Bachelor's Degree or equivalent experience preferred.
• Typically 2+ years of experience.
• Strong communication and interpersonal abilities.

Responsibilities

• Provides support and guidance to clients (SMBs) daily.
• This role is largely reactive with some proactive outreaches.
• This role will have larger books of business with less touch points.
• Engages in pricing and contract negotiations to secure agreement.
• Provides on-demand touchpoint to customers to ensure satisfaction and increase breadth and depth of C-Suite relationships.
• Identifies client service opportunities and coordinates the execution of those services as appropriate.

Skills

Customer focus

Communication skills

Interpersonal skills

Microsoft Office

Relationship building

Prioritization

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office Suite

Job description

TriNet is a leading provider of HR solutions for SMBs seeking to empower clients by outsourcing HR functions. We support a high-volume client base and focus on retention, pricing strategy, and cross-functional collaboration with Sales, Customer Experience, Pricing, and Products to elevate the customer experience.

The role emphasizes proactive and reactive client engagement, ensuring solutions align with clients’ business goals while expanding relationships with executives and managers.