Senior Site Support Engineer — Onsite IT Leader

GovCIO; Omaha (NE); On-site; USD 62,000 - 72,000; Full time

Job summary

GovCIO is seeking a Senior Site Support Engineer to be located onsite in Omaha, NE. The role focuses on leading IT support at the site level, resolving escalated tickets, and ensuring continuous operational uptime for critical systems.

You will mentor junior engineers and drive IT best practices across the team. Responsibilities include managing complex service requests, coordinating deployment strategies, and contributing to knowledge base improvements.

Qualifications

• 6 years experience in IT support.
• Expert-level IT field support and leadership skills.
• Proficient in mobile device support and desk-side tasks.
• Ability to support TSA airport staff, regional management, and TSA executives.
• Able to evaluate service performance, manage and document tickets, and drive service improvements.
• Experience improving Knowledge Base (KB) articles for process optimization.
• Strong interpersonal and communication skills with strategic thinking and leadership.

Responsibilities

• Leads IT support at the site level, handling escalated tickets and critical system issues.
• Mentors junior engineers and implements IT best practices.
• Ensures operational uptime and reliable IT services.

Skills

IT support

Leadership

Mobile device support

Desk-side tasks

Deployment strategies

Knowledge Base articles

Communication skills

Education

High School with 6 years experience

Job description

GovCIO is seeking a Senior Site Support Engineer to be located onsite in Omaha, NE. The role focuses on leading IT support at the site level, resolving escalated tickets, and ensuring continuous operational uptime for critical systems.

You will mentor junior engineers and drive IT best practices across the team. Responsibilities include managing complex service requests, coordinating deployment strategies, and contributing to knowledge base improvements.