Site Support Engineer - Senior (Omaha)

GovCIO; Omaha (NE); On-site; USD 62,000 - 72,000; Full time

Job summary

GovCIO is seeking a Senior Site Support Engineer to be located onsite in Omaha, NE. The role focuses on leading IT support at the site level, resolving escalated tickets, and ensuring continuous operational uptime for critical systems.

You will mentor junior engineers and drive IT best practices across the team. Responsibilities include managing complex service requests, coordinating deployment strategies, and contributing to knowledge base improvements.

Qualifications

• 6 years experience in IT support.
• Expert-level IT field support and leadership skills.
• Proficient in mobile device support and desk-side tasks.
• Ability to support TSA airport staff, regional management, and TSA executives.
• Able to evaluate service performance, manage and document tickets, and drive service improvements.
• Experience improving Knowledge Base (KB) articles for process optimization.
• Strong interpersonal and communication skills with strategic thinking and leadership.

Responsibilities

• Leads IT support at the site level, handling escalated tickets and critical system issues.
• Mentors junior engineers and implements IT best practices.
• Ensures operational uptime and reliable IT services.

Skills

IT support

Leadership

Mobile device support

Desk-side tasks

Deployment strategies

Knowledge Base articles

Communication skills

Education

High School with 6 years experience

Job description

GovCIO is currently hiring for a Site Support Engineer - Senior. This position will be located in Omaha, NE and will be an onsite.

Responsibilities

• Leads IT support at the site level, handling escalated tickets and critical system issues
• Mentors junior engineers and implements IT best practices
• Ensures operational uptime and reliable IT services

Qualifications

High School with 6 years (or commensurate experience)

Required Skills and Experience

• 6 years experience in IT support
• Possesses expert-level IT field support and leadership skills, enabling the management and direction of complex service request fulfillment and network/computer systems administration across multiple operating systems
• Demonstrates advanced proficiency in mobile device support, intricate desk-side tasks, and deployment strategies
• Possesses the ability to provide comprehensive IT support for TSA airport staff, regional management staff, TSA executives
• Exhibits leadership in evaluating service performance, actively managing and documenting tickets, ensuring high-quality resolution, system optimization, and recommending significant changes for overall service delivery
• Skilled at applying lessons learned for the refinement of Knowledge Base (KB) articles in support of continuous process improvement
• Demonstrates exceptional interpersonal and communication skills, strategic thinking for technology assignments, applies advanced troubleshooting expertise, and demonstrates strong leadership to ensure high-quality resolution and system optimization across multiple tasks

Clearance Required: US citizenship is required to attain and maintain a DHS/TSA clearance

Posted Salary Range

USD $62,000.00 - USD $72,000.00 /Yr.