Senior Site IT Support Engineer - Onsite Leader

GovCIO; Berkeley Township (NJ); On-site; USD 62,000 - 72,000; Full time

Job summary

GovCIO is seeking a Senior Site Support Engineer located onsite in Jamaica, NY. The role leads IT support at the site level, handles escalated tickets, and ensures uptime of critical systems across multiple environments.

The position requires mentoring junior engineers, implementing IT best practices, and providing superior support for TSA staff and executives while maintaining strong documentation and service performance. Clearance and citizenship requirements apply.

Qualifications

• 6 years experience in IT support.
• Expert-level IT field support and leadership skills for complex service requests and systems administration across multiple OS.
• Advanced proficiency in mobile device support and desk-side tasks.
• Ability to provide comprehensive IT support for TSA airport staff, regional management, and executives.
• Leadership in evaluating service performance, managing and documenting tickets, and system optimization.

Responsibilities

• Leads IT support at the site level, handling escalated tickets and critical system issues.
• Mentors junior engineers and implements IT best practices.
• Ensures operational uptime and reliable IT services.

Skills

IT support

Leadership

Mobile device support

Ticket management

Network/Computer systems

Customer service

KB documentation

Education

High School + experience

Job description

GovCIO is seeking a Senior Site Support Engineer located onsite in Jamaica, NY. The role leads IT support at the site level, handles escalated tickets, and ensures uptime of critical systems across multiple environments.

The position requires mentoring junior engineers, implementing IT best practices, and providing superior support for TSA staff and executives while maintaining strong documentation and service performance. Clearance and citizenship requirements apply.