Onsite Senior Site IT Support Lead

GovCIO; Omaha (NE); On-site; USD 62,000 - 72,000; Full time

Benefits offered by this job

On-site role

Job summary

The position requires strong communication, incident response, and collaboration with stakeholders to maintain robust IT services. This is an on-site role supporting critical infrastructure.

Qualifications

• 6 years experience in IT support.
• Experience in service requests and managing across multiple operating systems.
• Improving Knowledge Base articles for process improvements.
• DHS/TSA clearance eligibility required.

Responsibilities

• Leads IT support at the site level, handling escalated tickets and critical system issues.
• Mentors junior engineers and implements IT best practices.
• Ensures operational uptime and reliable IT services.

Skills

IT support

Leadership

Mobile device support

Ticket management

OS administration

Communication

Education

High School with 6 years experience

Job description

The position requires strong communication, incident response, and collaboration with stakeholders to maintain robust IT services. This is an on-site role supporting critical infrastructure.