Senior Onsite IT Support Lead

GovCIO; Albuquerque (NM); On-site; USD 62,000 - 72,000; Full time

Benefits offered by this job

EAP

Corporate Discounts

Learning & Development platform

Certification Assistance

Referral Bonus Program

Internal Mobility Program

Pet Insurance

Flexible Work Environment

Job summary

GovCIO is seeking a Senior Site Support Engineer in Albuquerque, NM for on-site IT support. You will lead onsite IT operations, mentor junior staff, and ensure uptime of critical systems across multiple OS environments.

The role emphasizes strong leadership, complex ticket handling, and collaboration with TSA-related stakeholders. DHS/TSA clearance is noted as a requirement or expectation.

Qualifications

• High School diploma with 6 years of IT support experience.
• Experience leading IT support at site level and handling escalated tickets.
• Expert-level field support across multiple operating systems.
• Ability to support TSA airport staff and regional management.

Responsibilities

• Leads IT support at the site level, handling escalated tickets and critical system issues.
• Mentors junior engineers and implements IT best practices.
• Ensures operational uptime and reliable IT services.

Skills

IT support

Leadership

Mobile device support

Desk-side tasks

TSA staff support

Ticket management

Communication skills

Education

High School diploma

Job description

GovCIO is seeking a Senior Site Support Engineer in Albuquerque, NM for on-site IT support. You will lead onsite IT operations, mentor junior staff, and ensure uptime of critical systems across multiple OS environments.

The role emphasizes strong leadership, complex ticket handling, and collaboration with TSA-related stakeholders. DHS/TSA clearance is noted as a requirement or expectation.