Senior IT Site Lead: Onsite Support & Uptime Expert

GovCIO; New York (NY); On-site; USD 62,000 - 72,000; Full time

Job summary

GovCIO is seeking a Senior Site Support Engineer to be stationed onsite in Jamaica, NY. The role leads site-level IT support, manages escalated tickets, and ensures uptime for critical systems while mentoring junior engineers and driving IT best practices.

You will provide support for TSA staff and executives, contribute to knowledge base improvements, and apply strong leadership and communication skills to deliver high-quality resolutions across multiple platforms.

Qualifications

• 6 years experience in IT support
• Expert-level IT field support and leadership skills
• Proficient in mobile device support and desk-side tasks
• Ability to support TSA airport staff, regional management and executives
• Experience evaluating service performance, managing and documenting tickets
• Knowledge base article writing for process improvement
• Strong interpersonal and communication skills with leadership capabilities

Responsibilities

• Leads IT support at the site level, handling escalated tickets and critical system issues
• Mentors junior engineers and implements IT best practices
• Ensures operational uptime and reliable IT services

Skills

IT support

Leadership

Ticket management

Mobile device support

Knowledge base

Communication

Mentoring

Education

High School with 6 years experience

Job description

GovCIO is seeking a Senior Site Support Engineer to be stationed onsite in Jamaica, NY. The role leads site-level IT support, manages escalated tickets, and ensures uptime for critical systems while mentoring junior engineers and driving IT best practices.

You will provide support for TSA staff and executives, contribute to knowledge base improvements, and apply strong leadership and communication skills to deliver high-quality resolutions across multiple platforms.