Senior Site IT Support Lead (Onsite)

GovCIO; Houston (TX); On-site; USD 62,000 - 72,000; Full time

Benefits offered by this job

Employee Assistance Program

Corporate Discounts

Learning & Development platform

Training, Education and Certification

Referral Bonus Program

Internal Mobility Program

Pet Insurance

Flexible Work Environment

Job summary

GovCIO is seeking a Senior Site Support Engineer to join our team in Houston, TX. This on-site role focuses on delivering reliable IT services, leading incident response, and mentoring junior engineers to uphold high service standards.

You will manage escalated tickets, oversee desktop and mobile support, and partner with DHS/TSA-related staff to ensure uptime and secure operations at the site.

Qualifications

• 6 years experience in IT support.
• Expert-level IT field support and leadership across multiple OS.
• Advanced proficiency in mobile device support and deployment strategies.
• Ability to support TSA airport staff, regional managers, and executives.
• Strong leadership in evaluating service performance and documenting tickets.

Responsibilities

• Leads IT support at the site level, handling escalated tickets and critical system issues.
• Mentors junior engineers and implements IT best practices.
• Ensures operational uptime and reliable IT services.

Skills

IT support

Leadership

Mobile device support

Desktop support

Ticket management

Education

High School with 6 years

Job description

GovCIO is seeking a Senior Site Support Engineer to join our team in Houston, TX. This on-site role focuses on delivering reliable IT services, leading incident response, and mentoring junior engineers to uphold high service standards.

You will manage escalated tickets, oversee desktop and mobile support, and partner with DHS/TSA-related staff to ensure uptime and secure operations at the site.