Senior Site Support Engineer - Onsite IT Lead Indianapolis

GovCIO; Rosemont (IL); On-site; USD 82,000 - 95,000; Full time

Job summary

GovCIO seeks a Senior Site Support Engineer for the TSA Focus contract, based onsite in Indianapolis, IN. You will lead site IT support, mentor junior engineers, and ensure continuous uptime of critical systems. The role requires DHS/TSA clearance eligibility and a strong background in multi-OS environments.

Expect to manage complex service requests, optimize support processes, and contribute to knowledge base improvements while delivering high‑quality resolutions for executives and staff.

Qualifications

• 6 years of IT support experience required.
• Expert-level field support and leadership for complex service requests.
• Advanced proficiency in mobile device support and desk-side tasks.
• Ability to support TSA staff and executives across locations.
• Leadership in evaluating service performance and documenting tickets.

Responsibilities

• Leads IT support at the site level and handles escalated tickets.
• Mentors junior engineers and implements IT best practices.
• Ensures operational uptime and reliable IT services.

Skills

IT support

Leadership

Mobile device support

Ticket management

Interpersonal communication

Education

High School Diploma

Job description

GovCIO seeks a Senior Site Support Engineer for the TSA Focus contract, based onsite in Indianapolis, IN. You will lead site IT support, mentor junior engineers, and ensure continuous uptime of critical systems. The role requires DHS/TSA clearance eligibility and a strong background in multi-OS environments.

Expect to manage complex service requests, optimize support processes, and contribute to knowledge base improvements while delivering high‑quality resolutions for executives and staff.