*Site Support Engineer - Senior (Indianapolis)

Govcio LLC; Rosemont (IL); Presencial; USD 82.000 - 95.000; Jornada completa

Descripción de la vacante

Formación

• 6 years IT support experience required.
• Expert-level field support and leadership across multiple operating systems.
• Proficient in mobile device support and desk-side deployments.
• Ability to support TSA staff and executives.
• Leads service performance evaluation and ticket management.
• Contributes to knowledge base improvements.

Responsabilidades

• Leads IT site-level support, handling escalated tickets and critical issues.
• Mentors junior engineers and implements IT best practices.
• Ensures operational uptime and reliable IT services.

Conocimientos

IT support leadership

Mobile device support

Desk-side support

Ticket management

Knowledge base creation

Interpersonal communication

Educación

High School diploma

Descripción del empleo

GovCIO is currently hiring for a Site Support Engineer - Senior for our newly awarded TSA Focus contract. This positions will be located in Indianapolis, IN and will be an onsite position.

Responsibilities

• Leads IT support at the site level, handling escalated tickets and critical system issues
• Mentors junior engineers and implements IT best practices
• Ensures operational uptime and reliable IT services

Qualifications

High School with 6 - 9 years (or commensurate experience)

Required Skills and Experience

• 6 years experience in IT support
• Possesses expert-level IT field support and leadership skills, enabling the management and direction of complex service request fulfillment and network/computer systems administration across multiple operating systems
• Demonstrates advanced proficiency in mobile device support, intricate desk-side tasks, and deployment strategies
• Possesses the ability to provide comprehensive IT support for TSA airport staff, regional management staff, TSA executives
• Exhibits leadership in evaluating service performance, actively managing and documenting tickets, ensuring high-quality resolution, system optimization, and recommending significant changes for overall service delivery
• Skilled at applying lessons learned for the refinement of Knowledge Base (KB) articles in support of continuous process improvement
• Demonstrates exceptional interpersonal and communication skills, strategic thinking for technology assignments, applies advanced troubleshooting expertise, and demonstrates strong leadership to ensure high-quality resolution and system optimization across multiple tasks

Clearance Required: US citizenship is required to attain and maintain a DHS/TSA clearance

Posted Salary Range

USD $82,000.00 - USD $95,000.00 /Yr.