Site Support Engineer - Senior (Indianapolis)

Govcio; Rosemont (IL); On-site; USD 82,000 - 95,000; Full time

Job summary

GovCIO seeks a Senior Site Support Engineer for the TSA Focus contract, based onsite in Indianapolis, IN. You will lead site IT support, mentor junior engineers, and ensure continuous uptime of critical systems. The role requires DHS/TSA clearance eligibility and a strong background in multi-OS environments.

Expect to manage complex service requests, optimize support processes, and contribute to knowledge base improvements while delivering high‑quality resolutions for executives and staff.

Qualifications

• 6 years of IT support experience required.
• Expert-level field support and leadership for complex service requests.
• Advanced proficiency in mobile device support and desk-side tasks.
• Ability to support TSA staff and executives across locations.
• Leadership in evaluating service performance and documenting tickets.

Responsibilities

• Leads IT support at the site level and handles escalated tickets.
• Mentors junior engineers and implements IT best practices.
• Ensures operational uptime and reliable IT services.

Skills

IT support

Leadership

Mobile device support

Ticket management

Interpersonal communication

Education

High School Diploma

Job description

GovCIO is currently hiring for a Site Support Engineer - Senior for our newly awarded TSA Focus contract. This positions will be located in Indianapolis, IN and will be an onsite position.

Responsibilities

• Leads IT support at the site level, handling escalated tickets and critical system issues
• Mentors junior engineers and implements IT best practices
• Ensures operational uptime and reliable IT services

Qualifications

High School with 6 - 9 years (or commensurate experience)

Required Skills and Experience

• 6 years experience in IT support
• Possesses expert-level IT field support and leadership skills, enabling the management and direction of complex service request fulfillment and network/computer systems administration across multiple operating systems
• Demonstrates advanced proficiency in mobile device support, intricate desk-side tasks, and deployment strategies
• Possesses the ability to provide comprehensive IT support for TSA airport staff, regional management staff, TSA executives
• Exhibits leadership in evaluating service performance, actively managing and documenting tickets, ensuring high-quality resolution, system optimization, and recommending significant changes for overall service delivery
• Skilled at applying lessons learned for the refinement of Knowledge Base (KB) articles in support of continuous process improvement
• Demonstrates exceptional interpersonal and communication skills, strategic thinking for technology assignments, applies advanced troubleshooting expertise, and demonstrates strong leadership to ensure high-quality resolution and system optimization across multiple tasks

Clearance Required: US citizenship is required to attain and maintain a DHS/TSA clearance

Posted Salary Range

USD $82,000.00 - USD $95,000.00 /Yr.