Senior Onsite IT Support Lead (TSA Focus)
GovCIO
3 days ago
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Job summary
Qualifications
- 6 years IT support experience required.
- Expert-level field support and leadership across multiple operating systems.
- Proficient in mobile device support and desk-side deployments.
- Ability to support TSA staff and executives.
- Leads service performance evaluation and ticket management.
- Contributes to knowledge base improvements.
Responsibilities
- Leads IT site-level support, handling escalated tickets and critical issues.
- Mentors junior engineers and implements IT best practices.
- Ensures operational uptime and reliable IT services.
Skills
IT support leadership
Mobile device support
Desk-side support
Ticket management
Knowledge base creation
Interpersonal communication
Education
High School diploma
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