Senior IT Site Lead - Onsite

GovCIO; Orlando, Bismarck, Berkeley Township (FL, ND, NJ); Vor Ort; USD 82.000 - 95.000; Vollzeit

Zusammenfassung

GovCIO is hiring a Senior Site Support Engineer for the TSA Focus contract. Positions are onsite across multiple locations, including Orlando, FL. The role leads site-level IT support, mentors engineers, and ensures uptime for critical systems and services.

Qualifications include 6+ years in IT support, leadership in service delivery across OS environments, mobile support, and strong communication. US citizenship for DHS/TSA clearance is required.

Qualifikationen

• 6 years IT support experience
• Expert-level IT field support and leadership for complex requests
• Advanced proficiency in mobile device support and desk-side tasks
• Ability to provide IT support for TSA staff and executives
• Experience evaluating service performance and documenting tickets
• Knowledge base article writing for process improvement
• Strong interpersonal and communication skills with leadership

Aufgaben

• Leads IT support at the site level, handling escalated tickets and critical system issues
• Mentors junior engineers and implements IT best practices
• Ensures operational uptime and reliable IT services

Kenntnisse

IT support leadership

Field support

Multi-OS administration

Mobile device support

Troubleshooting

Communication skills

Ausbildung

High School

Jobbeschreibung

GovCIO is hiring a Senior Site Support Engineer for the TSA Focus contract. Positions are onsite across multiple locations, including Orlando, FL. The role leads site-level IT support, mentors engineers, and ensures uptime for critical systems and services.

Qualifications include 6+ years in IT support, leadership in service delivery across OS environments, mobile support, and strong communication. US citizenship for DHS/TSA clearance is required.