Senior Site Support Engineer – Onsite (Flushing)

GovCIO; New York (NY); On-site; USD 62,000 - 72,000; Full time

Job summary

GovCIO is seeking a Senior Site Support Engineer to lead IT operations at the Flushing, NY site. The role involves hands-on management of escalated tickets, incident response, and cross-team collaboration to maintain uptime.

You will mentor junior engineers, implement IT best practices, and coordinate with DHS/TSA-related staff to ensure secure, reliable services on multiple platforms. Onsite only, US citizenship and DHS/TSA clearance required.

Qualifications

• 6 years experience in IT support.
• Expert-level field support and leadership across multiple OS.
• Proficiency in mobile device support and desk-side tasks.
• Ability to support TSA staff and executives.
• Strong process improvement and KB documentation skills.

Responsibilities

• Lead IT support at the site level, handling escalated tickets and critical system issues.
• Mentor junior engineers and implement IT best practices.
• Ensure operational uptime and reliable IT services.

Skills

IT support

Leadership

Multi-OS administration

Mobile device support

Desk-side support

Knowledge Base

Education

High School diploma

Job description

GovCIO is seeking a Senior Site Support Engineer to lead IT operations at the Flushing, NY site. The role involves hands-on management of escalated tickets, incident response, and cross-team collaboration to maintain uptime.

You will mentor junior engineers, implement IT best practices, and coordinate with DHS/TSA-related staff to ensure secure, reliable services on multiple platforms. Onsite only, US citizenship and DHS/TSA clearance required.