*Site Support Engineer - Senior (Flushing)

GovCIO; New York (NY); On-site; USD 62,000 - 72,000; Full time

Job summary

GovCIO is seeking a Senior Site Support Engineer to lead IT operations at the Flushing, NY site. The role involves hands-on management of escalated tickets, incident response, and cross-team collaboration to maintain uptime.

You will mentor junior engineers, implement IT best practices, and coordinate with DHS/TSA-related staff to ensure secure, reliable services on multiple platforms. Onsite only, US citizenship and DHS/TSA clearance required.

Qualifications

• 6 years experience in IT support.
• Expert-level field support and leadership across multiple OS.
• Proficiency in mobile device support and desk-side tasks.
• Ability to support TSA staff and executives.
• Strong process improvement and KB documentation skills.

Responsibilities

• Lead IT support at the site level, handling escalated tickets and critical system issues.
• Mentor junior engineers and implement IT best practices.
• Ensure operational uptime and reliable IT services.

Skills

IT support

Leadership

Multi-OS administration

Mobile device support

Desk-side support

Knowledge Base

Education

High School diploma

Job description

GovCIO is currently hiring for a Site Support Engineer - Senior. This position will be located in Flushing, NY and will be an onsite.

Responsibilities

• Leads IT support at the site level, handling escalated tickets and critical system issues
• Mentors junior engineers and implements IT best practices
• Ensures operational uptime and reliable IT services

Qualifications

High School with 6 years (or commensurate experience)

Required Skills and Experience

• 6 years experience in IT support
• Possesses expert-level IT field support and leadership skills, enabling the management and direction of complex service request fulfillment and network/computer systems administration across multiple operating systems
• Demonstrates advanced proficiency in mobile device support, intricate desk-side tasks, and deployment strategies
• Possesses the ability to provide comprehensive IT support for TSA airport staff, regional management staff, TSA executives
• Exhibits leadership in evaluating service performance, actively managing and documenting tickets, ensuring high-quality resolution, system optimization, and recommending significant changes for overall service delivery
• Skilled at applying lessons learned for the refinement of Knowledge Base (KB) articles in support of continuous process improvement
• Demonstrates exceptional interpersonal and communication skills, strategic thinking for technology assignments, applies advanced troubleshooting expertise, and demonstrates strong leadership to ensure high-quality resolution and system optimization across multiple tasks

Clearance Required: US citizenship is required to attain and maintain a DHS/TSA clearance

Posted Salary Range

USD $62,000.00 - USD $72,000.00 /Yr.