Senior Site Support Engineer – IT Lead & Mentor

GovCIO; Seattle (WA); On-site; USD 62,000 - 72,000; Full time

Job summary

GovCIO is seeking a Senior Site Support Engineer to be based in Seattle, WA. This onsite role leads site-level IT support, mentors engineers, and ensures uptime across TSA-related environments. The ideal candidate has 6+ years in IT support, strong leadership, and proven ability to manage complex service requests across multiple operating systems.

US citizenship and DHS/TSA clearance are required. You will oversee ticket handling, KB improvements, and delivery of reliable IT services for TSA

Qualifications

• 6 years of IT support experience.
• Expert-level field support and leadership skills for complex service requests.
• Strong knowledge across multiple operating systems and deployment strategies.

Responsibilities

• Leads IT support at the site level and handles escalated tickets.
• Mentors junior engineers and implements IT best practices.
• Ensures operational uptime and reliable IT services.

Skills

IT support

Leadership

Multi-OS administration

Mobile device support

Ticket management

Customer service

Education

High School

Job description

GovCIO is seeking a Senior Site Support Engineer to be based in Seattle, WA. This onsite role leads site-level IT support, mentors engineers, and ensures uptime across TSA-related environments. The ideal candidate has 6+ years in IT support, strong leadership, and proven ability to manage complex service requests across multiple operating systems.

US citizenship and DHS/TSA clearance are required. You will oversee ticket handling, KB improvements, and delivery of reliable IT services for TSA