Site Support Engineer - Senior (Kenner)

Govcio; St. Rose (LA); Presencial; USD 62.000 - 72.000; Jornada completa

Descripción de la vacante

GovCIO is seeking a Senior Site Support Engineer to be based onsite in Kenner, LA. You will lead on-site IT support, manage escalated tickets, and mentor junior engineers to uphold IT best practices.

The role focuses on uptime, support for TSA staff and executives, and driving continuous service improvements. It requires advanced troubleshooting across Windows, macOS, and Linux, with deployment responsibilities and a DHS/TSA clearance.

Formación

• 6 years experience in IT support.
• Expert-level field support and leadership across multiple OS.
• Proficient in mobile device support and desk-side tasks.
• Ability to support TSA staff and executives.

Responsabilidades

• Leads IT support at site level, handling escalated tickets and critical system issues
• Mentors junior engineers and implements IT best practices
• Ensures operational uptime and reliable IT services

Conocimientos

IT leadership

Field IT support

Mobile device support

OS administration

Knowledge base

Client communication

Educación

High School diploma or equivalent

Herramientas

Windows/macOS/Linux administration

Descripción del empleo

GovCIO is currently hiring for a Site Support Engineer - Senior. This position will be located in Kenner, LA and will be an onsite.

Responsibilities

• Leads IT support at the site level, handling escalated tickets and critical system issues
• Mentors junior engineers and implements IT best practices
• Ensures operational uptime and reliable IT services

Qualifications

High School with 6 years (or commensurate experience)

Required Skills and Experience

• 6 years experience in IT support
• Possesses expert-level IT field support and leadership skills, enabling the management and direction of complex service request fulfillment and network/computer systems administration across multiple operating systems
• Demonstrates advanced proficiency in mobile device support, intricate desk-side tasks, and deployment strategies
• Possesses the ability to provide comprehensive IT support for TSA airport staff, regional management staff, TSA executives
• Exhibits leadership in evaluating service performance, actively managing and documenting tickets, ensuring high-quality resolution, system optimization, and recommending significant changes for overall service delivery
• Skilled at applying lessons learned for the refinement of Knowledge Base (KB) articles in support of continuous process improvement
• Demonstrates exceptional interpersonal and communication skills, strategic thinking for technology assignments, applies advanced troubleshooting expertise, and demonstrates strong leadership to ensure high-quality resolution and system optimization across multiple tasks

Clearance Required: US citizenship is required to attain and maintain a DHS/TSA clearance

Posted Salary Range

USD $62,000.00 - USD $72,000.00 /Yr.