Senior Site Support Engineer & IT Lead (Onsite)

GovCIO; New York (NY); On-site; USD 62,000 - 72,000; Full time

Job summary

GovCIO is seeking a Senior Site Support Engineer to join our team in Flushing, NY for an onsite role. You will lead IT support at the site, escalate and resolve critical system issues, and mentor junior engineers while implementing IT best practices.

You will ensure operational uptime, manage tickets, and support TSA staff at multiple levels. The position requires US citizenship for DHS/TSA clearance and offers a competitive salary range of USD 62,000 to 72,000 per year.

Qualifications

• 6 years experience in IT support.
• Ability to lead and manage complex service requests.
• Experience with mobile device support and desk-side deployments.
• Ability to support TSA staff and TSA executives.
• Strong ticket management and knowledge base improvement.

Responsibilities

• Lead IT support at the site level, handling escalated tickets.
• Mentor junior engineers and implements IT best practices.
• Ensure operational uptime and reliable IT services.

Skills

IT support

Leadership

Mobile device support

Knowledge Base

Customer service

Troubleshooting

Education

High School diploma or equivalent

Tools

Ticketing systems

Multi-OS administration

Job description

GovCIO is seeking a Senior Site Support Engineer to join our team in Flushing, NY for an onsite role. You will lead IT support at the site, escalate and resolve critical system issues, and mentor junior engineers while implementing IT best practices.

You will ensure operational uptime, manage tickets, and support TSA staff at multiple levels. The position requires US citizenship for DHS/TSA clearance and offers a competitive salary range of USD 62,000 to 72,000 per year.