Site Support Engineer - Senior (Flushing)

Govcio; New York (NY); On-site; USD 62,000 - 72,000; Full time

Job summary

GovCIO is seeking a Senior Site Support Engineer to join our team in Flushing, NY for an onsite role. You will lead IT support at the site, escalate and resolve critical system issues, and mentor junior engineers while implementing IT best practices.

You will ensure operational uptime, manage tickets, and support TSA staff at multiple levels. The position requires US citizenship for DHS/TSA clearance and offers a competitive salary range of USD 62,000 to 72,000 per year.

Qualifications

• 6 years experience in IT support.
• Ability to lead and manage complex service requests.
• Experience with mobile device support and desk-side deployments.
• Ability to support TSA staff and TSA executives.
• Strong ticket management and knowledge base improvement.

Responsibilities

• Lead IT support at the site level, handling escalated tickets.
• Mentor junior engineers and implements IT best practices.
• Ensure operational uptime and reliable IT services.

Skills

IT support

Leadership

Mobile device support

Knowledge Base

Customer service

Troubleshooting

Education

High School diploma or equivalent

Tools

Ticketing systems

Multi-OS administration

Job description

GovCIO is currently hiring for a Site Support Engineer - Senior. This position will be located in Flushing, NY and will be an onsite.

Responsibilities

• Leads IT support at the site level, handling escalated tickets and critical system issues
• Mentors junior engineers and implements IT best practices
• Ensures operational uptime and reliable IT services

Qualifications

High School with 6 years (or commensurate experience)

Required Skills and Experience

• 6 years experience in IT support
• Possesses expert-level IT field support and leadership skills, enabling the management and direction of complex service request fulfillment and network/computer systems administration across multiple operating systems
• Demonstrates advanced proficiency in mobile device support, intricate desk-side tasks, and deployment strategies
• Possesses the ability to provide comprehensive IT support for TSA airport staff, regional management staff, TSA executives
• Exhibits leadership in evaluating service performance, actively managing and documenting tickets, ensuring high-quality resolution, system optimization, and recommending significant changes for overall service delivery
• Skilled at applying lessons learned for the refinement of Knowledge Base (KB) articles in support of continuous process improvement
• Demonstrates exceptional interpersonal and communication skills, strategic thinking for technology assignments, applies advanced troubleshooting expertise, and demonstrates strong leadership to ensure high-quality resolution and system optimization across multiple tasks

Clearance Required: US citizenship is required to attain and maintain a DHS/TSA clearance

Posted Salary Range

USD $62,000.00 - USD $72,000.00 /Yr.