Senior Site Reliability Lead — Equity Options

Nvidia Corporation in; Durham (NC); On-site; USD 184,000 - 265,000; Full time

Job summary

NVIDIA in Durham, NC seeks a Senior Staff Site Reliability Operations Technical Lead to own reliability across AD, Exchange, and compute infrastructure. This role leads incident response, drives root cause analysis, and partners with global platform teams to raise the site’s technical standards.

You will mentor site SRO engineers, build automation with PowerShell, Python, or Bash, and work on on-site operations, major incidents, and continuous improvements in a fast-moving AI-focused environment.

Qualifications

• 12+ years in enterprise support engineering, infrastructure, or end user services.
• Deep hands-on solving across Active Directory and hybrid Entra ID, Exchange hybrid, Windows and Linux server, virtualization, storage, and datacenter hardware.
• Enterprise endpoint management (Intune, Autopilot, MECM/SCCM, Jamf, or equivalent), Windows 11, and Microsoft 365 ecosystem, plus endpoint security and vulnerability remediation.
• Database operations support and networking fundamentals - DNS, DHCP, VLAN, wireless, firewall policy, and switch-level troubleshooting.
• Scripting and automation in Python, PowerShell, or Bash applied to real support problems, and ServiceNow or similar ITSM.
• Demonstrated technical leadership without formal authority, executive-level communication during incidents, and root cause discipline.
• Willingness to work on-site and hands-on, join on-call rotation, and support after-hours maintenance windows and cutovers.
• Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent experience.

Responsibilities

• Own day-to-day site operations - incidents, requests, critical issues, and support coverage.
• Serve as Tier 3 escalation owner for identity, messaging, compute, and endpoint driving root cause fixes.
• Own endpoint compliance, vulnerability remediation, patch management, and hardening; audit readiness and evidence.
• Drive critical issues into global platform teams and vendors with reproduction cases and diagnostics.
• Act as technical lead for site SRO engineers, mentor teammates, and maintain runbooks and knowledge base.
• Serve as primary technical contact for site IT, coordinating with leadership, Facilities, Security, HR, and Procurement on incidents and changes.
• Build automation in PowerShell, Python, or Bash for diagnostics and reporting; analyze reliability trends.
• Represent site and AMER priorities in regional and global IT initiatives and architecture forums.

Skills

Active Directory

Entra ID

Exchange

Windows

Linux

Virtualization

Storage

Datacenter hardware

Intune

Autopilot

MECM

SCCM

Jamf

Python

PowerShell

Bash

ServiceNow

ITSM

Incident leadership

Executive communication

Education

Bachelor's degree in Computer Science, Information Systems, or related field

Tools

PowerShell

Python

Bash

Job description

NVIDIA in Durham, NC seeks a Senior Staff Site Reliability Operations Technical Lead to own reliability across AD, Exchange, and compute infrastructure. This role leads incident response, drives root cause analysis, and partners with global platform teams to raise the site’s technical standards.

You will mentor site SRO engineers, build automation with PowerShell, Python, or Bash, and work on on-site operations, major incidents, and continuous improvements in a fast-moving AI-focused environment.