Senior SRE Ops Lead — On‑Site, Equity Eligible

NVIDIA; Durham (NC); On-site; USD 184,000 - 265,000; Full time

Benefits offered by this job

Equity

Benefits

Job summary

NVIDIA seeks a Site Reliability Operations Technical Lead in Durham, NC to own and elevate reliability for the site. You will supervise incidents, drive root-cause analysis, and coordinate with global teams while mentoring site engineers and maintaining runbooks.

Responsibilities include patching, security hardening, automation development, and executive-level communication during outages. This role requires on-site work, after-hours support, and a rigorous, hands-on approach.

Qualifications

• 12+ years in enterprise support engineering, infrastructure, or end user services, including 5+ years in a senior, lead, or escalation-tier role in a multi-site environment.
• Deep hands-on experience across Active Directory and hybrid Entra ID, Exchange hybrid, Windows and Linux server, virtualization, enterprise storage, and datacenter hardware.
• Enterprise endpoint management (Intune, Autopilot, MECM/SCCM, Jamf, or equivalent), Windows 11, and the Microsoft 365 ecosystem, plus endpoint security and vulnerability remediation.
• Database operations support and networking fundamentals — DNS, DHCP, VLAN, wireless, firewall policy, and switch-level troubleshooting.
• Scripting and automation in Python, PowerShell, or Bash applied to real support problems, and ServiceNow or similar ITSM.
• Demonstrated technical leadership without formal authority, executive-level communication during incidents, and root-cause focus.
• Willingness to work on-site and hands-on (lifting/moving equipment), join on-call rotation, and after-hours maintenance windows.
• Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent experience.

Responsibilities

• Own day-to-day site operations — incidents, requests, critical issues, and support coverage; manage queue health, SLA attainment, backlog, and service quality.
• Serve as Tier 3 escalation owner for the site and AMER across identity, messaging, compute, and endpoint domains; drive root cause and permanent fixes.
• Own endpoint compliance, vulnerability remediation, patch management, and hardening; maintain audit readiness and support with InfoSec on incidents.
• Drive issues into global platform teams and vendors with reproduction cases and diagnostic evidence to a committed fix.
• Act as technical lead for site SRO engineers; set standards, review work, mentor, and manage the knowledge base/runbooks.
• Represent site IT in incidents, changes, onboarding/moves, and office/lab expansions with leadership alignment.
• Build automation in PowerShell, Python, or Bash for diagnostics, remediation, health checks, and reporting; pursue AI-driven, proactive solutions.
• Represent site and AMER priorities in regional/global IT initiatives, architecture forums, and operating-rhythm decisions.

Skills

Active Directory

Entra ID

Exchange

Windows Server

Linux Server

Virtualization

Storage

Datacenter hardware

Intune

Autopilot

MECM/SCCM

Jamf

Scripting

PowerShell

Python

Bash

ServiceNow

ITSM

Incident management

Executive communication

On‑call

Education

Bachelor's degree in Computer Science/Information Systems

Tools

PowerShell

Python

Bash

ServiceNow

ITSM

Jamf

Job description

NVIDIA seeks a Site Reliability Operations Technical Lead in Durham, NC to own and elevate reliability for the site. You will supervise incidents, drive root-cause analysis, and coordinate with global teams while mentoring site engineers and maintaining runbooks.

Responsibilities include patching, security hardening, automation development, and executive-level communication during outages. This role requires on-site work, after-hours support, and a rigorous, hands-on approach.