Senior Site Reliability Engineer - AI-Driven Ops

JPMorgan Chase & Co.; Chicago (IL); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Restaurant that supports hybrid work

Job summary

JPMorgan Chase & Co. is seeking a Site Reliability Engineer III within the Commercial and Investment Banking and Payment Technology Team.

You will configure, monitor, and optimize applications and their infrastructure to improve availability, reliability, and scalability across platforms. You will collaborate with software engineers to design deployment strategies, implement infrastructure as code, and leverage AI capabilities to accelerate incident triage and post-incident analysis, while

Qualifications

• Formal training or certification on site reliability engineering concepts and 3+ years applied experience
• Proficient in site reliability culture and principles and familiarity with how to implement site reliability within an application or platform
• Proficient in at least one programming language such as Python, Java/Spring Boot, and .Net
• Working knowledge of using enterprise-authorized AI capabilities within the work environment to support SRE workflows with strong validation habits and awareness of data sensitivity
• Ability to validate AI-assisted operational recommendations before applying changes, escalating when uncertain and following data sensitivity requirements
• Proficient knowledge of software applications and technical processes within a given technical discipline (e.g., Cloud, AI, Android, etc.)
• Experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection
• Experience with continuous integration and continuous delivery tooling
• Familiarity with container and container orchestration and troubleshooting common networking technologies and issues

Responsibilities

• Guides and assists others in the areas of building appropriate level designs and gaining consensus from peers where appropriate, supporting adoption of site reliability engineering best practices within your team
• Collaborates with other software engineers and teams to design, develop, test, and implement deployment and reliability approaches using automated continuous integration and continuous delivery pipelines
• Uses enterprise-authorized AI capabilities within the work environment to accelerate incident triage, troubleshooting, and post-incident analysis, validating outputs and handling operational data according to sensitivity and security requirements.
• Implements infrastructure, configuration, and network as code for the applications and platforms in your remit
• Collaborates with technical experts, key stakeholders, and team members to resolve complex problems and proactively address issues using service level indicators and objectives before they impact customers
• Applies enterprise-authorized AI capabilities within the work environment to identify patterns in operational signals that indicate reliability risk or recurring toil, prioritizing reuse-first improvements tied to SLO outcomes.
• Familiar with availability, reliability, scalability, and solutions in their applications and works with partners to improve these outcomes iteratively
• Proactively recognizes road blocks and identifies improvements to solve business problems, including exploring new technologies where appropriate

Job description

JPMorgan Chase & Co. is seeking a Site Reliability Engineer III within the Commercial and Investment Banking and Payment Technology Team.

You will configure, monitor, and optimize applications and their infrastructure to improve availability, reliability, and scalability across platforms. You will collaborate with software engineers to design deployment strategies, implement infrastructure as code, and leverage AI capabilities to accelerate incident triage and post-incident analysis, while