Senior Site Operations Manager – Client Services

Canon Business Services; New York (NY); In loco; USD 72.000 - 88.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive pay & benefits

Comprehensive training and development

Employee discounts

Descrizione del lavoro

Canon Business Process Services in New York is seeking a Site Manager II to oversee client-site operations, driving service quality and customer satisfaction. You will coordinate budget, staffing, and resources while ensuring adherence to corporate policies and service level agreements.

The role requires supervisory experience in a professional setting, strong communication skills, and a focus on operational efficiency. The position is full-time at a fixed salary with growth opportunities.

Competenze

• Associates Degree preferred or comparable work experience.
• 3 yrs. supervisory exp. as a manager in a professional business setting; manage a site with 1-4 non-exempt employees.
• Communicate effectively with diverse groups and clients.
• Establish personal credibility with customers and staff.
• Execute and deliver high quality production and customer service.
• Establish a constructive and open workplace culture.
• Collaborate with peers to set departmental decisions and standardize activities.
• Work well under stress and meet deadlines.

Mansioni

• Manages & oversees all services contracted at the site with emphasis on customer service and quality.
• Resolves high-priority problems through communication with clients, vendors, and internal teams.
• Manages budget, resources, and forecasting tools; reports budgetary expenses.
• Maintains status and productivity reports to ensure targets are met.
• Interfaces with client, operations, and corporate departments as needed.
• Schedules all work and coordinates overflow with backup facility.
• Ensures maintenance and proper usage of equipment and supplies.
• Conducts staff meetings and provides training and development.

Conoscenze

Communication

Staff leadership

Budget management

Problem solving

Formazione

Associates Degree or equivalent

Descrizione del lavoro

Canon Business Process Services in New York is seeking a Site Manager II to oversee client-site operations, driving service quality and customer satisfaction. You will coordinate budget, staffing, and resources while ensuring adherence to corporate policies and service level agreements.

The role requires supervisory experience in a professional setting, strong communication skills, and a focus on operational efficiency. The position is full-time at a fixed salary with growth opportunities.