Site Operations Manager — Client Services

Canon-Business-Process-Services-f89af7fd; Milwaukee (WI); In loco; USD 65.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive pay

Comprehensive training

Benefits package

Positive work environment

Descrizione del lavoro

Canon Business Process Services is seeking a Site Manager to oversee client-site operations, ensure quality of services, and maintain exceptional customer service while driving operational efficiency.

You will manage budgets, scheduling, staff development, and reporting to meet daily, weekly, and monthly targets, working with clients, vendors, and internal teams to deliver reliable, compliant service. This role requires strong leadership and communication skills.

Competenze

• Associates Degree preferred or comparable work experience.
• 2+ years supervisory experience in a professional setting.
• Effective communication with diverse groups and clients.
• Excellent written and oral communication and organizational skills.

Mansioni

• Oversees all services contracted at the client site with focus on customer service and quality.
• Evaluates and resolves high-priority problems through client, vendor, and internal communications.
• Manages budget, resource allocation, and forecasting to optimize resources and control expenses.
• Maintains status and productivity reports to ensure target performance.
• Acts as liaison between client and CBPS; coordinates work schedules and overflow.
• Ensures equipment and supplies are properly maintained and used.
• Leads staff meetings and manages recruitment, development, and coaching.
• Ensures daily, weekly, and monthly production targets are met against company goals.

Conoscenze

Supervisory experience

Customer service

Communication skills

Organizational skills

Formazione

Associates Degree preferred

Descrizione del lavoro

Canon Business Process Services is seeking a Site Manager to oversee client-site operations, ensure quality of services, and maintain exceptional customer service while driving operational efficiency.

You will manage budgets, scheduling, staff development, and reporting to meet daily, weekly, and monthly targets, working with clients, vendors, and internal teams to deliver reliable, compliant service. This role requires strong leadership and communication skills.