Site Operations Lead — Training & Client Site Management

Canon Business Services; Boston (MA); In loco; USD 87.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive pay

Benefits

Training & development

Employee discounts

Descrizione del lavoro

Canon Business Process Services in Boston, MA is seeking a Site Manager II to oversee client site operations, ensure service quality, and manage staff performance. The role requires coordinating resources, handling complex client issues, and maintaining strong customer relationships to meet production targets.

The ideal candidate has supervisory experience, strong communication skills, and a focus on process improvement in a professional setting.

Competenze

• Associates Degree preferred or comparable work experience.
• 3 yrs supervisory experience as a manager in a professional business setting, preferably in the reprographic/mail industry; manage a site with 1-4 non-exempt employees.
• Communicate effectively with diverse groups and clients.
• Exhibit ability to establish personal credibility with customers and staff.
• Ability to execute and deliver high quality production and customer service.
• Establish a constructive workplace culture and open communication.

Mansioni

• Manages & oversee all services contracted by client at the assigned site by providing exceptional customer service & quality.
• Evaluates and resolves high priority and complex problems through communication and negotiation with clients, vendors, and internal professionals in support of a proactive, responsive and friendly customer environment.
• Manages budget, resource allocation, and forecasting tools to ensure best possible use of resources and to plan and report budgetary expenses effectively.
• Manages status reports, productivity reports, and other source documents to ensure optimal performance is met by staff.
• Interfaces with the client, operations team, and corporate departments as necessary.
• Prioritize and schedules all work including overflow work to backup facility.
• Ensures proper maintenance and usage of all equipment and supplies.
• Conducts staff meetings to ensure communication of corporate policies and goals.
• Manages staff by selecting and recruiting, developing, and mentoring staff; handle corrective actions as necessary on a timely basis and in accordance with Company policy; evaluating performance; providing training and development opportunities; coach and counsel staff.
• Ensures and analyzes production targets onsite are met daily, weekly, and monthly by measuring against Company goals.

Conoscenze

Supervisory experience

Communication skills

Customer service

Organizational skills

Leadership

Team collaboration

Formazione

Associates Degree or equivalent

Descrizione del lavoro

Canon Business Process Services in Boston, MA is seeking a Site Manager II to oversee client site operations, ensure service quality, and manage staff performance. The role requires coordinating resources, handling complex client issues, and maintaining strong customer relationships to meet production targets.

The ideal candidate has supervisory experience, strong communication skills, and a focus on process improvement in a professional setting.