Senior Site Operations Lead: Hospitality & Client

K2 Services; Los Angeles (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

Opensity Solutions in Los Angeles, CA, seeks a Senior Site Manager to oversee office services and hospitality operations across client sites. You will drive operational excellence, enhance guest experiences, and foster teamwork and accountability while aligning with client expectations and service standards.

The role emphasizes strategic planning, data-driven improvement, and staff development to deliver high-quality service and reliable operations. A strong customer-service mindset is essential.

Qualifications

• High School Diploma required; associate; bachelor or relevant work experience preferred.
• Prior supervisory experience with performance management, hiring, training, scheduling and other management duties.
• Proven success as a customer service manager with guest-focused service delivery.

Responsibilities

• Lead and manage a team providing high-quality office and hospitality services
• Fosters a culture of accountability, respect, and high performance among staff
• Serves as the principal liaison between Opensity Solutions, the client’s administration and the site employees
• Provides excellent elevated concierge style customer service to all end-users at the site
• Provides onsite leadership with the Opensity Solutions team, and encourages staff development in their careers
• Develop and implement strategic plans and business innovation strategies
• Maintain outstanding organizational abilities
• Continuously looks for opportunities to increase the efficiency of our on-site operations
• Seeks opportunities to increase our capabilities and makes recommendations to the key contact
• Demonstrates proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the client
• Recruits and interviews potential Opensity candidates for available positions at the site
• Hires, trains, manages, and evaluates all personnel assigned to the site
• Schedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring overtime
• Compiles, collects, and reports all data necessary to provide the client with monthly management reports
• Displays high ethical standard, integrity, work ethic, and loyalty

Skills

Team leadership

Customer service management

Guest-focused mentality

Staff development

Education

High School Diploma

Associate/Bachelor or relevant experience

Job description

Opensity Solutions in Los Angeles, CA, seeks a Senior Site Manager to oversee office services and hospitality operations across client sites. You will drive operational excellence, enhance guest experiences, and foster teamwork and accountability while aligning with client expectations and service standards.

The role emphasizes strategic planning, data-driven improvement, and staff development to deliver high-quality service and reliable operations. A strong customer-service mindset is essential.