Senior Site IT Support Lead — Onsite in Albuquerque

GovCIO; Albuquerque (NM); On-site; USD 62,000 - 72,000; Full time

Job summary

GovCIO is hiring for a Site Support Engineer - Senior in Albuquerque, NM. This onsite role leads IT support at the site, mentors junior engineers, and ensures uptime and reliability of IT services for TSA staff and executives.

Applicants should have at least 6 years in IT support and demonstrate strong leadership, desk-side capabilities, and multi-OS administration in a fast-paced environment. US citizenship with DHS/TSA clearance is required.

Qualifications

• 6 years experience in IT support.
• Expert-level field support and leadership for complex service requests.
• Proficient in mobile device support and desk-side tasks.
• Ability to support TSA airport staff and executives.
• Strong ticket management and documentation practices.

Responsibilities

• Leads IT support at the site level, handling escalated tickets and critical system issues
• Mentors junior engineers and implements IT best practices
• Ensures operational uptime and reliable IT services

Skills

IT support

Leadership

Mobile device support

Multi-OS admin

Ticket management

Education

High School with 6 years experience

Job description

GovCIO is hiring for a Site Support Engineer - Senior in Albuquerque, NM. This onsite role leads IT support at the site, mentors junior engineers, and ensures uptime and reliability of IT services for TSA staff and executives.

Applicants should have at least 6 years in IT support and demonstrate strong leadership, desk-side capabilities, and multi-OS administration in a fast-paced environment. US citizenship with DHS/TSA clearance is required.