Site Support Engineer - Senior (Albuquerque)

Govcio; Albuquerque (NM); On-site; USD 62,000 - 72,000; Full time

Job summary

GovCIO is hiring for a Senior Site Support Engineer to be stationed onsite in Albuquerque, NM. You will lead site-level IT support, manage escalated tickets, and ensure ongoing system uptime and reliability.

You will mentor junior engineers, implement IT best practices, and coordinate across multi-OS environments to support TSA staff and regional leadership. US citizenship and DHS/TSA clearance are required.

Qualifications

• 6 years IT support experience.
• Expert-level field support and leadership for service requests and systems administration across multiple operating systems.
• Advanced proficiency in mobile device support, desk-side tasks, and deployment strategies.
• Ability to provide IT support for TSA airport staff, regional management staff, TSA executives.
• Leadership in evaluating service performance, actively managing and documenting tickets, ensuring high-quality resolution, system optimization, and recommending significant changes for overall service delivery.
• Knowledge Base (KB) article development for continuous process improvement.
• Exceptional interpersonal and communication skills, strategic thinking for technology assignments, advanced troubleshooting, and leadership across multiple tasks.

Responsibilities

• Leads IT support at the site level, handling escalated tickets and critical system issues
• Mentors junior engineers and implements IT best practices
• Ensures operational uptime and reliable IT services

Skills

IT leadership

Troubleshooting

Mobile device support

Desk-side support

Ticket management

Cross-functional comms

KB documentation

Network administration

OS administration

TSA support

Education

High School Diploma or equivalent

Job description

GovCIO is currently hiring for a Site Support Engineer - Senior. This position will be located in Albuquerque, NM and will be an onsite.

Responsibilities

• Leads IT support at the site level, handling escalated tickets and critical system issues


• Mentors junior engineers and implements IT best practices


• Ensures operational uptime and reliable IT services

Qualifications

High School with 6 years (or commensurate experience)

Required Skills and Experience

• 6 years experience in IT support


• Possesses expert-level IT field support and leadership skills, enabling the management and direction of complex service request fulfillment and network/computer systems administration across multiple operating systems


• Demonstrates advanced proficiency in mobile device support, intricate desk-side tasks, and deployment strategies


• Possesses the ability to provide comprehensive IT support for TSA airport staff, regional management staff, TSA executives


• Exhibits leadership in evaluating service performance, actively managing and documenting tickets, ensuring high-quality resolution, system optimization, and recommending significant changes for overall service delivery


• Skilled at applying lessons learned for the refinement of Knowledge Base (KB) articles in support of continuous process improvement


• Demonstrates exceptional interpersonal and communication skills, strategic thinking for technology assignments, applies advanced troubleshooting expertise, and demonstrates strong leadership to ensure high-quality resolution and system optimization across multiple tasks

Clearance Required: US citizenship is required to attain and maintain a DHS/TSA clearance

Posted Salary Range

USD $62,000.00 - USD $72,000.00 /Yr.