*Site Support Engineer - Senior (Albuquerque)

Govcio LLC; Albuquerque (NM); Presencial; USD 62 000 - 72 000; Tempo integral

Resumo da oferta

GovCIO is hiring for a Site Support Engineer - Senior in Albuquerque, NM. This onsite role leads IT support at the site, mentors junior engineers, and ensures uptime and reliability of IT services for TSA staff and executives.

Applicants should have at least 6 years in IT support and demonstrate strong leadership, desk-side capabilities, and multi-OS administration in a fast-paced environment. US citizenship with DHS/TSA clearance is required.

Qualificações

• 6 years experience in IT support.
• Expert-level field support and leadership for complex service requests.
• Proficient in mobile device support and desk-side tasks.
• Ability to support TSA airport staff and executives.
• Strong ticket management and documentation practices.

Responsabilidades

• Leads IT support at the site level, handling escalated tickets and critical system issues
• Mentors junior engineers and implements IT best practices
• Ensures operational uptime and reliable IT services

Conhecimentos

IT support

Leadership

Mobile device support

Multi-OS admin

Ticket management

Formação académica

High School with 6 years experience

Descrição da oferta de emprego

GovCIO is currently hiring for a Site Support Engineer - Senior. This position will be located in Albuquerque, NM and will be an onsite.

Responsibilities

• Leads IT support at the site level, handling escalated tickets and critical system issues


• Mentors junior engineers and implements IT best practices


• Ensures operational uptime and reliable IT services

Qualifications

High School with 6 years (or commensurate experience)

Required Skills and Experience

• 6 years experience in IT support


• Possesses expert-level IT field support and leadership skills, enabling the management and direction of complex service request fulfillment and network/computer systems administration across multiple operating systems


• Demonstrates advanced proficiency in mobile device support, intricate desk-side tasks, and deployment strategies


• Possesses the ability to provide comprehensive IT support for TSA airport staff, regional management staff, TSA executives


• Exhibits leadership in evaluating service performance, actively managing and documenting tickets, ensuring high-quality resolution, system optimization, and recommending significant changes for overall service delivery


• Skilled at applying lessons learned for the refinement of Knowledge Base (KB) articles in support of continuous process improvement


• Demonstrates exceptional interpersonal and communication skills, strategic thinking for technology assignments, applies advanced troubleshooting expertise, and demonstrates strong leadership to ensure high-quality resolution and system optimization across multiple tasks

Clearance Required: US citizenship is required to attain and maintain a DHS/TSA clearance

Posted Salary Range

USD $62,000.00 - USD $72,000.00 /Yr.