*Site Support Engineer - Senior (Jamaica)

GovCIO; Berkeley Township (NJ); On-site; USD 62,000 - 72,000; Full time

Job summary

GovCIO is seeking a Senior Site Support Engineer located onsite in Jamaica, NY. The role leads IT support at the site level, handles escalated tickets, and ensures uptime of critical systems across multiple environments.

The position requires mentoring junior engineers, implementing IT best practices, and providing superior support for TSA staff and executives while maintaining strong documentation and service performance. Clearance and citizenship requirements apply.

Qualifications

• 6 years experience in IT support.
• Expert-level IT field support and leadership skills for complex service requests and systems administration across multiple OS.
• Advanced proficiency in mobile device support and desk-side tasks.
• Ability to provide comprehensive IT support for TSA airport staff, regional management, and executives.
• Leadership in evaluating service performance, managing and documenting tickets, and system optimization.

Responsibilities

• Leads IT support at the site level, handling escalated tickets and critical system issues.
• Mentors junior engineers and implements IT best practices.
• Ensures operational uptime and reliable IT services.

Skills

IT support

Leadership

Mobile device support

Ticket management

Network/Computer systems

Customer service

KB documentation

Education

High School + experience

Job description

GovCIO is currently hiring for a Site Support Engineer - Senior. This position will be located in Jamaica, NY and will be an onsite.

Responsibilities

• Leads IT support at the site level, handling escalated tickets and critical system issues
• Mentors junior engineers and implements IT best practices
• Ensures operational uptime and reliable IT services

Qualifications

High School with 6 years (or commensurate experience)

Required Skills and Experience

• 6 years experience in IT support
• Possesses expert-level IT field support and leadership skills, enabling the management and direction of complex service request fulfillment and network/computer systems administration across multiple operating systems
• Demonstrates advanced proficiency in mobile device support, intricate desk-side tasks, and deployment strategies
• Possesses the ability to provide comprehensive IT support for TSA airport staff, regional management staff, TSA executives
• Exhibits leadership in evaluating service performance, actively managing and documenting tickets, ensuring high-quality resolution, system optimization, and recommending significant changes for overall service delivery
• Skilled at applying lessons learned for the refinement of Knowledge Base (KB) articles in support of continuous process improvement
• Demonstrates exceptional interpersonal and communication skills, strategic thinking for technology assignments, applies advanced troubleshooting expertise, and demonstrates strong leadership to ensure high-quality resolution and system optimization across multiple tasks

Clearance Required: US citizenship is required to attain and maintain a DHS/TSA clearance

Posted Salary Range

USD $62,000.00 - USD $72,000.00 /Yr.