Senior Shift Lead: Path to GM & High-Impact Shifts

Smoothie King (SKFI); Round Rock (TX); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Quarterly incentive bonus

Free smoothies

Flexible work schedules

Team development opportunities

Job summary

Smoothie King in Round Rock, TX is seeking a Senior Shift Lead to run high-performance shifts, protect labor targets, and uphold food safety standards. This role develops into store leadership with focus on accountability, coaching, and guest experience.

You will lead shifts in the GM's absence, manage labor and speed of service, train Team Captains, and mentor Crew Members while upholding company values and serving our guests with excellence.

Qualifications

• Minimum 1 year guest service experience in restaurant or retail.
• Minimum 6 months proven shift leadership experience.
• Ability to manage labor and team performance.
• Strong communication and coaching skills.
• ServSafe certification preferred or willingness to obtain.

Responsibilities

• Lead shifts with operational ownership when GM/AGM not present.
• Set labor, sales, and service expectations at shift start.
• Run shift huddles with targets and priorities.
• Coach Team Captains and Crew members during shifts.
• Ensure compliance with scripts, checklists, and food safety standards.
• Document performance concerns and report to GM.

Skills

Guest service leadership

Shift leadership experience

Communication & coaching

ServSafe certification preferred

Job description

Smoothie King in Round Rock, TX is seeking a Senior Shift Lead to run high-performance shifts, protect labor targets, and uphold food safety standards. This role develops into store leadership with focus on accountability, coaching, and guest experience.

You will lead shifts in the GM's absence, manage labor and speed of service, train Team Captains, and mentor Crew Members while upholding company values and serving our guests with excellence.