Opening Shift Leader: Drive Service & Team Performance

Smoothie King; Round Rock (TX); On-site; USD 22,000 - 26,000; Part time

Benefits offered by this job

Quarterly incentive bonus

Job summary

Smoothie King is hiring a Team Leader to manage shifts, lead Crew Members, and maintain high standards of service and store operations in the Round Rock area. You will set pace, run shift huddles, and ensure proper roles and labeling while upholding food safety and customer satisfaction.

Lead by example in a fast-paced restaurant, coaching staff, and handling scheduling, breaks, and POS tasks to upsell and resolve issues efficiently.

Qualifications

• Minimum of 6 months of guest service experience in a restaurant or retail environment.
• Proven ability to lead and direct a team in a fast-paced environment.
• Prior leadership experience at work or school organizations is highly preferred.

Responsibilities

• Serve as the team leader during shifts, setting the pace and standards for the team.
• Create and deliver a shift huddle at the start of all shifts to ensure the team understands the goals for the shift.
• Ensure positioning is in use and all team members understand their assigned roles to maintain efficient operations.
• Provide guidance, coaching, and support to Crew Members.
• Hold team members accountable for proper uniform and completion of daily checklist tasks.
• Ensure efficient use of labor hours while delivering excellent guest service.
• Adjust team member schedules as needed and enforce breaks.
• Ensure all items are properly labeled and adhere to food safety standards.
• Monitor and enforce adherence to operational standards, including speed of service, product quality, and cleanliness.
• Assist team members at the POS with upselling, voiding, or refunding transactions.
• Ensure all guests receive excellent service and that their needs are met promptly.
• Handle guest complaints or issues effectively to ensure guest satisfaction.
• Demonstrate and promote the "Serve to Inspire" culture during shifts.
• Communicate important information to the franchise owner or manager regarding any problems or unusual matters of significance.
• Think on their feet and remain composed under pressure, effectively handling unexpected situations.
• Assign tasks to team members to ensure completion of the daily checklist.
• Encourage team members to meet or exceed goals and complete tasks efficiently.
• Lead by example in professionalism and work ethic.
• Fulfill cash handling and inventory reporting responsibilities with honesty.
• Maintain trust and confidentiality with sensitive information.
• Demonstrate a willingness to take on new tasks outside of their role.
• Seek feedback from the franchise owner or manager to improve performance.

Skills

Leadership

Guest service

Job description

Smoothie King is hiring a Team Leader to manage shifts, lead Crew Members, and maintain high standards of service and store operations in the Round Rock area. You will set pace, run shift huddles, and ensure proper roles and labeling while upholding food safety and customer satisfaction.

Lead by example in a fast-paced restaurant, coaching staff, and handling scheduling, breaks, and POS tasks to upsell and resolve issues efficiently.