Senior Shift Lead: Path to General Manager & Impactful Ops

Smoothie King (SKFI); Round Rock (TX); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Quarterly incentive bonus

Free smoothies

Flexible work schedules

Job summary

Smoothie King is seeking a Senior Shift Lead in Round Rock, TX to serve as the operational leader on the shift and develop toward store leadership. Responsibilities include protecting labor targets, ensuring food safety standards, and reinforcing systems across the store.

You will run high-performance shifts, coach team members, and manage guest experience while maintaining company standards and a strong culture.

Qualifications

• Minimum 1 year of guest service experience in a restaurant or retail environment.
• Minimum 6 months of proven shift leadership experience.
• Demonstrated ability to manage labor and team performance.
• Strong communication and coaching skills.
• ServSafe certification preferred or willingness to obtain.

Responsibilities

• Lead all shifts with full operational ownership when the GM and AGM are not present.
• Set clear labor, sales, and service expectations at the beginning of each shift.
• Run structured shift huddles that include sales targets, SPLH goals, and focus priorities.
• Actively coach Team Captains and Crew Members during shifts.
• Hold team members accountable to positioning, script usage, and checklist completion.
• Document performance concerns and communicate them to the GM.

Skills

Guest service experience

Shift leadership

Labor management

Communication skills

Job description

Smoothie King is seeking a Senior Shift Lead in Round Rock, TX to serve as the operational leader on the shift and develop toward store leadership. Responsibilities include protecting labor targets, ensuring food safety standards, and reinforcing systems across the store.

You will run high-performance shifts, coach team members, and manage guest experience while maintaining company standards and a strong culture.