Closing Shift Leader — Inspire Guests, Lead the Team

Smoothie King (SKFI); Pflugerville (TX); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Quarterly incentive bonus

Job summary

Smoothie King in Pflugerville, TX is seeking a Team Captain to lead shifts, supervise Crew Members, and ensure smooth store operations while the GM is away.

You will manage scheduling, uphold food safety, monitor service speed and product quality, and mentor team members. The role emphasizes guest service excellence and accountability, with a quarterly incentive bonus and tips included.

Qualifications

• Minimum of 6 months of guest service experience in a restaurant or retail environment.
• Proven ability to lead and direct a team in a fast-paced environment.
• Prior leadership experience at work or school organizations is highly preferred.

Responsibilities

• Lead the team during shifts, setting the pace and standards for the team.
• Create and deliver a shift huddle at the start of all shifts to communicate goals.
• Ensure proper positioning of roles and responsibilities for efficiency.
• Provide guidance, coaching, and support to Crew Members.
• Hold team members accountable for uniform compliance and daily tasks.
• Assist guests at the POS with upselling and handling transactions.

Skills

Leadership

Guest service

Team supervision

Problem solving

Communication

Job description

Smoothie King in Pflugerville, TX is seeking a Team Captain to lead shifts, supervise Crew Members, and ensure smooth store operations while the GM is away.

You will manage scheduling, uphold food safety, monitor service speed and product quality, and mentor team members. The role emphasizes guest service excellence and accountability, with a quarterly incentive bonus and tips included.