Senior Shift Lead - Path to AGM + Bonus Eligible

Smoothie King (SKFI); Georgetown (TX); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Free smoothies

Flexible work schedules

Team lunches and parties

Fitness challenges

Job summary

Smoothie King is seeking a Senior Shift Lead to act as the operational leader on shifts, driving labor control, food safety, and guest satisfaction. This role focuses on executing routines, coaching staff, and maintaining high standards to prepare for future store leadership.

You will lead busy shifts, manage labor targets, and ensure accurate cash handling, inventory, and daily performance metrics while upholding our Serve to Inspire culture.

Qualifications

• Minimum 1 year of guest service experience in a restaurant or retail environment.
• Minimum 6 months of proven shift leadership experience.
• Demonstrated ability to manage labor and team performance.
• Strong communication and coaching skills.
• ServSafe certification preferred or willingness to obtain.

Responsibilities

• Lead shifts with full operational ownership when GM/AGM are absent.
• Set labor, sales, and service expectations at shift start.
• Coach Team Captains and Crew Members during shifts.
• Hold team members accountable to scripts, checklists, and positioning.
• Manage cash handling, deposits, and weekly inventory counts.
• Model Serve to Inspire standards and maintain guest satisfaction.
• Train and mentor new Team Captains and support development toward AGM readiness.

Skills

Guest service

Shift leadership

Labor management

Communication

ServSafe certification

Job description

Smoothie King is seeking a Senior Shift Lead to act as the operational leader on shifts, driving labor control, food safety, and guest satisfaction. This role focuses on executing routines, coaching staff, and maintaining high standards to prepare for future store leadership.

You will lead busy shifts, manage labor targets, and ensure accurate cash handling, inventory, and daily performance metrics while upholding our Serve to Inspire culture.