Senior ServiceNow Transformation Lead

EY; Orlando (FL); Remote; USD 103,000 - 205,000; Full time

Job summary

EY seeks a Senior Technology Analyst to lead ServiceNow HRSD transformation initiatives, bridging business needs and technical design while growing client relationships. You will guide cross-functional teams, shape architecture, and advise on AI-enabled HRSD use cases to improve employee experiences and operations.

The role emphasizes leadership across design, configuration, testing and deployment, with travel to meet client needs and contribute to multi-disciplinary projects.

Qualifications

• Bachelor's degree in CS / ISM / Engineering or similar.
• 2–4 years ServiceNow HRSD project experience.
• ServiceNow CSA or CAD certification.
• 3+ years of Big 4 or equivalent consulting experience.
• Strong communication, adaptability, problem solving and teamwork.
• Driver's license valid in the U.S. and willingness to travel.
• Experience leading teams and supervising others.

Responsibilities

• Interacting with business stakeholders to evaluate business models and processes.
• Analyzing newly implemented technology solutions to verify they meet business requirements.
• Collaborating with technical teams to design and deliver system architecture solutions.

Skills

Stakeholder management

Team leadership

Communication skills

Problem solving

Delivery leadership

Requirements workshops facilitation

Business–IT alignment

AI in HRSD

Travel readiness

Education

Bachelor's degree in Computer Science / Information Systems Management / Engineering

Tools

ServiceNow CSA

ServiceNow CAD

HR Service Delivery implementation

CMA/CTA certifications

Job description

EY seeks a Senior Technology Analyst to lead ServiceNow HRSD transformation initiatives, bridging business needs and technical design while growing client relationships. You will guide cross-functional teams, shape architecture, and advise on AI-enabled HRSD use cases to improve employee experiences and operations.

The role emphasizes leadership across design, configuration, testing and deployment, with travel to meet client needs and contribute to multi-disciplinary projects.