Senior ServiceNow Technical Consultant & Delivery Lead

Tata Consultancy Services Limited; Richardson (TX); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Comprehensive Medical Coverage

401K Plan

Certification & Training Reimbursement

Vacation & Holidays

Job summary

Tata Consultancy Services Limited is seeking an experienced ServiceNow delivery lead to guide project teams, translate requirements into user stories, and oversee hands-on configuration and testing for external clients. You will drive workshops, design robust workflows, and ensure alignment with business objectives and standards.

The role requires deep ServiceNow expertise, strong stakeholder management, and ability to travel up to 50% to deliver success across engagements.

Qualifications

• 8+ years of progressive professional services experience or equivalent education and experience.
• Experience delivering ServiceNow solutions for external customers and leading smaller projects and technical teams.
• Deep expertise in one to two ServiceNow offerings and industry-domain expertise.
• Strong hands-on configuration skills and experience overseeing and unit-testing code developed by partners or customers.
• Proven success driving complex technical issues through analysis and resolution while maintaining solution quality.

Responsibilities

• Lead smaller projects and teams, drive story execution, share customer successes, and guide customers on technical decisions and business value.
• Design sustainable ServiceNow workflow solutions and technical architectures aligned with business objectives, technical standards, and leading practices.
• Translate requirements into technical specifications, acceptance criteria, and user stories.
• Configure ServiceNow solutions directly and oversee and unit-test code developed by partner
• Guide customers through technical documentation and discussions, including business requirement workbooks and implementation decisions.

Skills

ServiceNow expertise

Workshop leadership

Stakeholder management

Hands-on configuration

Technical leadership

AI workflow optimization

Travel readiness

Education

CSA (ServiceNow Certified System Administrator)

CAD (Certified Application Developer)

CIS (Certified Implementation Specialist)

Tools

ServiceNow

Unit testing

Job description

Tata Consultancy Services Limited is seeking an experienced ServiceNow delivery lead to guide project teams, translate requirements into user stories, and oversee hands-on configuration and testing for external clients. You will drive workshops, design robust workflows, and ensure alignment with business objectives and standards.

The role requires deep ServiceNow expertise, strong stakeholder management, and ability to travel up to 50% to deliver success across engagements.